At a Glance
- Tasks: Manage properties, support tenants, and build strong communities across Rossendale.
- Company: Together Housing, a leading non-profit housing association in the North of England.
- Benefits: Starting salary of £33,758, 27 days holiday, hybrid working, and attractive pension schemes.
- Other info: Join a diverse team committed to community support and personal development.
- Why this job: Make a real difference in people's lives while enjoying flexible work arrangements.
- Qualifications: Full UK driving licence, experience in housing management, and strong customer service skills.
The predicted salary is between 33758 - 33758 £ per year.
We are looking for a Neighbourhood Officer to manage a patch of properties across Rossendale. This is a field-based role, offering a balance of home and community-based working, where you'll play a key role in delivering high-quality tenancy management services, providing excellent customer support, and helping to build strong, sustainable communities.
You'll work closely with customers, local partners, and stakeholders to resolve issues, support tenancy sustainment, and enhance community resilience. The role covers properties across Haslingden, Crawshawbooth, Lumb, Waterfoot, Bacup, Newchurch, Edenfield, Ramsbottom and Rawtenstall, so the ability to travel regularly throughout the area is essential.
Key responsibilities include:
- Addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
- Collaborating with multi-agency teams and participating in meetings to improve community support and service quality while achieving performance goals.
- Advising residents on housing issues, including legal rights and tenancy responsibilities.
- Conducting property viewings and managing lettings according to policies.
- Serving as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
- Managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training.
We are looking for someone who has:
- A full UK drivers licence and access to a car as the role is field based.
- Experience and knowledge of housing/lettings or ideally social housing.
- Proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
- Strong face-to-face customer service skills and ability to handle sensitive information.
- Proven experience with diverse customers and effective situation management.
- Self-motivated with a solution-focused approach.
- Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.
Benefits:
- Starting salary of £33,758 per annum.
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
- Hybrid working - you will manage your week by dividing your time between working in the field and from home.
- You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed.
- Enjoy flexible arrangements supporting our Smart Working culture.
- Attractive pension schemes - Local Government Pension Scheme (LGPS).
This post is subject to an Enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Neighbourhood Officer in Bacup employer: Together Housing
Together Housing Group is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a commitment to diversity and community investment, we provide our Labourers with competitive salaries, generous holiday allowances, and opportunities for professional growth while making a meaningful impact on the lives of residents across Lancashire. Join us in delivering high-quality service and enjoy a flexible working culture that values your contributions.
