Neighbourhood Officer in Rawtenstall

We are looking for a Neighbourhood Officer to manage a patch of properties across Rossendale. This is a field-based role, offering a balance of home and community-based working, where you'll play a key role in delivering high-quality tenancy management services, providing excellent customer support, and helping to build strong, sustainable communities. You'll work closely with customers, local partners, and stakeholders to resolve issues, support tenancy sustainment, and enhance community resilience. The role covers properties across Haslingden, Crawshawbooth, Lumb, Waterfoot, Bacup, Newchurch, Edenfield, Ramsbottom and Rawtenstall, so the ability to travel regularly throughout the area is essential.

Responsibilities

• Leverage your expertise in general needs housing management and estate management standards.
• Address anti-social behaviour (ASB), manage lettings and property exchanges, oversee repairs, handle rent management, and ensure safeguarding.
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities.
• Conduct property viewings and manage lettings according to policies.
• Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Manage your neighbourhood and remote work, with office days for team collaboration, meetings, and training.

Requirements

• Full UK drivers licence and access to a car as the role is field based.
• Experience and knowledge of housing/lettings or ideally social housing.
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
• Strong face-to-face customer service skills and ability to handle sensitive information.
• Proven experience with diverse customers and effective situation management.
• Self-motivated with a solution-focused approach.
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.

Benefits

• Starting salary of £33,758 per annum.
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
• Hybrid working - you will manage your week by dividing your time between working in the field and from home.
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed.
• Enjoy flexible arrangements supporting our Smart Working culture.
• Attractive pension schemes - Local Government Pension Scheme (LGPS).

Diversity & Inclusion

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to an Enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.