Neighbourhood Coordinator

We are currently seeking a Neighbourhood Co-ordinator to join our Neighbourhoods Team in Halifax. The role is to achieve our service outcomes of delivering high customer and staff satisfaction, ensuring we have effective customer and staff engagement and incremental and sustained improvement in performance.

Together Housing Group is one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation, we are committed to having a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Outline of key responsibilities for the Neighbourhood Coordinator:

• Provide effective leadership and management of a neighbourhood management team.
• Responsibility for all operational performance and for the work of front-line staff in the neighbourhood management service to ensure performance targets are met or exceeded.
• Lead on projects to deliver outcomes in our customer and Neighbourhoods Strategy.
• Work closely with the Neighbourhood Safety and Enforcement team to provide advice and guidance to Neighbourhood officers.
• Manage all aspects of tenancy management and ensure action is taken against tenants for breaches of their tenancy conditions.
• Ensure anti-social behaviour cases are recorded and managed appropriately by neighbourhood officers.
• Work with the income teams to meet the challenges of welfare reform and minimise rent arrears.
• Achieve continuous improvement culture within the team by developing new ideas and seeking out best practice.
• Be responsible for the appraisal, training, motivation, supervision and performance of all staff.

• A full UK driving license and access to a vehicle.
• Significant experience in Neighbourhood Management.
• Proven experience of managing a front line service.
• Experience of working in a customer service environment.
• Knowledge and understanding of current housing and neighbourhood management issues.
• Up-to-date knowledge of current housing issues and welfare benefits.

In return, we are offering the successful candidate in the Neighbourhood Co-ordinator role:

• Starting salary of £39,298.
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
• A flexible working environment, with a range of family friendly policies.
• Normal working hours of 37hrs per week, Monday-Friday.
• Hybrid Role with flexible working arrangements.
• Wide range of technical, professional, and personal development training opportunities.
• Attractive pension scheme.
• Health and wellbeing benefits including access to GPs.
• A range of financial and lifestyle benefits.
• Staff support networks including menopause, culturally diverse, LGBTQ+ and disability.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!