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- Tasks: Help customers find housing options and provide top-notch support.
- Company: Join Together Housing, a leading non-profit housing association in the North of England.
- Benefits: Enjoy flexible working, 27 days holiday, and professional development opportunities.
- Why this job: Make a real impact by supporting vulnerable individuals in finding their homes.
- Qualifications: Customer service experience and knowledge of Microsoft Office are essential.
- Other info: This is a part-time, temporary role until February 2026.
The predicted salary is between 21500 - 27000 £ per year.
We are currently seeking a Lettings Advisor (Part time 22.5 hours, temporary until February 2026). In this role you will play a vital part in providing expert advice to customers on a range of housing options, with a particular focus on supported housing for older and vulnerable individuals. You will be responsible for offering top-tier customer service, guiding clients through lettings inquiries, and ensuring their housing needs are met with care and professionalism.
Please note that this position is a maternity cover, set to conclude on the final day of February 2026.
Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation, we are committed to having a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Outline of key responsibilities for the Lettings Advisor (Part time 22.5 hours):
- Be the first point of contact for customers requesting advice and assistance in relation to rehousing requirements or housing options.
- Deal with enquiries regarding properties available, basic housing options, application registration, administration of waiting lists/choice-based lettings cycles, processing applications, preparation of property shortlists, and schedule appointments for viewings.
- Engage with vulnerable customers at application/interview stage to identify and discuss any support needs and housing options, including supported housing.
- Carry out telephone interviews with customers in connection with the lettings service.
- Conduct affordability and other checks to ensure potential new tenants can sustain the tenancy and provide advice about social care and support services.
- Liaise with other teams (e.g., Neighbourhoods, Supported Housing, and Repairs) to ensure efficient and effective lettings processes.
- Ensure all properties on which we receive a notice are advertised on our systems without delay and that adverts are completed fully.
- Verify information provided at interview, obtain required proof, and carry out reference checks to encourage sustainable tenancies.
We are looking for someone who has:
- Proven experience of customer service in either a face-to-face or telephone environment.
- Proven ability to work as part of a team and support colleagues.
- Ability to handle enquiries across a wide range of functions with minimal referral.
- Ability to manage confidential/personal information appropriately and sensitively.
- Ability to present information accurately and clearly.
- Working knowledge of Microsoft Office applications, specifically Word, Excel, and Outlook.
- An understanding of the role of Housing Associations.
Benefits:
- Starting salary of £26,862 (pro-rata).
- Annual pay scale increase.
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
- A flexible working environment, with a range of family-friendly policies.
- Hybrid Working.
- Wide range of technical, professional, and personal development training opportunities.
- Attractive pension scheme.
- Health and wellbeing benefits including access to GPs.
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing, and financial advice.
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+, and disability.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
Seniority level
Mid-Senior level
Employment type
Temporary
Job function
Other
Industries
Civic and Social Organizations
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Lettings Advisor employer: Together Housing Group
Contact Detail:
Together Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Advisor
✨Tip Number 1
Familiarize yourself with the specific needs of older and vulnerable individuals in housing situations. Understanding their unique challenges will help you provide tailored advice during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in a face-to-face or telephone environment. Being able to communicate clearly and empathetically is crucial for this role.
✨Tip Number 3
Network with professionals in the housing sector, particularly those who work with housing associations. This can give you insights into best practices and may even lead to referrals.
✨Tip Number 4
Make sure you understand the processes involved in lettings, including application registration and affordability checks. This knowledge will help you answer inquiries confidently and accurately.
We think you need these skills to ace Lettings Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Lettings Advisor position. Understand the key responsibilities and required skills, especially the focus on customer service and working with vulnerable individuals.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in face-to-face or telephone environments. Emphasize any experience you have with housing associations or similar organizations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the housing sector. Mention specific examples of how you've successfully handled customer inquiries and supported colleagues in previous roles.
Answer Application Questions Thoughtfully: When filling out the application form, ensure you fully answer all questions. Provide detailed examples that demonstrate your ability to manage confidential information and present information clearly and accurately.
How to prepare for a job interview at Together Housing Group
✨Understand the Role
Make sure you have a clear understanding of the Lettings Advisor role and its responsibilities. Familiarize yourself with the key tasks such as handling enquiries, conducting interviews, and liaising with other teams. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you provided exceptional service, especially in challenging circumstances, to show that you can handle vulnerable customers with care.
✨Demonstrate Teamwork
The ability to work as part of a team is crucial for this position. Be ready to discuss how you've collaborated with colleagues in previous roles. Share examples that illustrate your support for team members and how you contributed to achieving common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage sensitive information. Think about potential situations you might face as a Lettings Advisor and how you would approach them, particularly regarding supported housing for older and vulnerable individuals.
