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- Tasks: Support the Home Ownership & Commercial Team with admin tasks and customer service.
- Company: Join Together Housing Group, a leading non-profit housing association in the North of England.
- Benefits: Enjoy 27 days holiday, hybrid work options, and a range of health and financial perks.
- Why this job: Make a difference in your community while gaining valuable experience in property management.
- Qualifications: Previous admin experience is preferred; strong attention to detail and communication skills are essential.
- Other info: This role involves working with vulnerable individuals and requires a Basic Criminal Disclosure.
The predicted salary is between 20000 - 30000 £ per year.
Home Ownership & Commercial Administrator
We are currently seeking an Administrator to join our team. As a Administrator, you will play a key role in providing administrative support to the Home Ownership & Commercial Team. You will be responsible for assisting with the sale and resale of shared ownership properties, leasehold administration, and handling commercial lettings.
Together Housing Group is one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non-profit organisation, reinvesting any money back into our residents and local communities. We are committed to a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also a Disability Confident employer.
We reserve the right to close this vacancy early if sufficient numbers of applications are received. Please apply without delay and ensure you fully answer the questions on the application form. This role involves work with vulnerable members of society and is subject to a Basic Criminal Disclosure carried out when a conditional offer is made.
Responsibilities
- Provide administrative support to the Home Ownership & Commercial Team, including maintaining records, preparing documentation, and managing correspondence.
- Assist with the sale and resale of shared ownership properties, ensuring all legal, financial, and administrative requirements are met.
- Support leasehold administration, including processing assignments, subletting, and lease extensions.
- Handle commercial lettings, including lease agreements, rent reviews, and tenant queries.
- Liaise with internal departments, external agencies, and stakeholders to ensure smooth coordination and delivery of services.
- Respond to customer enquiries and provide excellent customer service, resolving issues in a timely and efficient manner.
- Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.
Requirements / Qualifications
- Experience in a similar administrative role, preferably within the housing/property sector.
- Strong attention to detail and accuracy in record-keeping and documentation.
- Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
- Good communication and interpersonal skills, with the ability to liaise professionally with colleagues, customers, and stakeholders.
- Proficiency in using computer systems and software, including MS Office.
- Knowledge of shared ownership schemes and leasehold administration processes is desirable.
- An understanding of property management and relevant legislation would be advantageous.
Benefits
- Salary of £24,243 per annum
- Annual pay scale increase
- 27 days holiday (rising to 32 over 5 years\’ service) + bank holidays
- Hybrid based from any of our offices
- Working 37 hours per week, Monday – Friday
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- Full details of benefits are available via the Employee Benefits link
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Home Ownership & Commercial Administrator employer: Together Housing Group
Contact Detail:
Together Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership & Commercial Administrator
✨Tip Number 1
Familiarise yourself with shared ownership schemes and leasehold administration processes. Understanding these concepts will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in administrative roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which can be beneficial during your discussions with us.
✨Tip Number 3
Prepare to discuss your organisational and time management skills in detail. Think of specific examples where you've successfully prioritised tasks or improved processes, as this aligns closely with what we’re looking for in a candidate.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've resolved issues or provided support in previous roles. This is crucial since the position involves liaising with vulnerable members of society and ensuring their needs are met.
We think you need these skills to ace Home Ownership & Commercial Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly within the housing or property sector. Emphasise your attention to detail, organisational skills, and any specific knowledge of shared ownership schemes.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the responsibilities listed in the job description. Explain how your skills and experiences make you a perfect fit for the Home Ownership & Commercial Administrator role, and express your enthusiasm for contributing to a diverse and inclusive workforce.
Answer Application Questions Thoroughly: When filling out the application form, ensure you fully answer all questions. Provide specific examples from your past experiences that demonstrate your ability to handle administrative tasks, manage correspondence, and provide excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Together Housing Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Home Ownership & Commercial Administrator. Familiarise yourself with shared ownership schemes, leasehold administration, and commercial lettings, as these are key aspects of the job.
✨Showcase Your Organisational Skills
During the interview, highlight your organisational and time management skills. Be prepared to discuss how you've effectively prioritised tasks in previous roles, especially in an administrative capacity.
✨Demonstrate Customer Service Excellence
Since the role involves responding to customer enquiries, be ready to share examples of how you've provided excellent customer service in the past. Emphasise your ability to resolve issues efficiently and professionally.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the team, the organisation's goals, or their approach to diversity and inclusion. This shows your genuine interest in the role and the company.
