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- Tasks: Carry out joinery repairs in tenanted and vacant properties with a focus on quality and customer service.
- Company: Join Together Housing, a leading non-profit housing association in the North of England.
- Benefits: Competitive salary, company van, generous leave, flexible working, and extensive training opportunities.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Qualified joiner with a full UK driving licence and customer service experience.
- Other info: Join a diverse team committed to inclusivity and personal development.
The predicted salary is between 30000 - 35000 £ per year.
Joiner to join Repairs and Maintenance team to cover the Pendle area. You will provide all types of joinery repairs to tenanted and vacant properties with a customer service driven repair and maintenance service.
About Together Housing
We are one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non-profit organisation reinvesting money into residents and local communities. We are committed to a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also a Disability Confident employer.
Requirements
- To carry out all types of Joinery repairs to both tenanted and vacant properties in accordance with job tickets, appointment slots, specifications and contract drawings, to good practice and Building Regulations as appropriate.
- To work with an ethos of "Right First Time" always completing a repair where practicable in one visit, with good quality workmanship and standard of performance.
- To organise your work to minimise lost or non-productive time, and highlight proactively if you have too much or too little work so that work can be re-allocated.
- To assist in addressing peaks and troughs in workload by working overtime and participating in a stand-by or call-out rota.
- To use your initiative to diagnose and undertake a repair which may differ from the job required or where the job type is more complex, obtaining approval where appropriate for more expensive or longer-than-expected jobs.
- To work to a consistently high standard of workmanship in line with service specification, service standards, safe working procedures and as part of a team to ensure efficient use of time, materials and resources.
We are looking for someone who has:
- Full manual UK driving licence
- Experience of working competently in all disciplines normally expected of a qualified joiner, along with other associated building disciplines as required
- Relevant qualification and experience, e.g. City and Guilds Advanced Craft Certificate in Carpentry & Joinery or NVQ Level 2
- Experience of working in a customer service environment
- Experience of maximising number of jobs completed and repairs completed in one visit
Benefits
- Covering the Pendle area
- Starting salary: £31,166 per annum (Pay increase pending April 2026)
- Starting salary 4 on 4 off: £35,377.62 per annum (Pay increase pending April 2026)
- Company van available for personal use
- 27 days annual leave (rising to 32 over 5 years' service) + bank holidays
- Scheduled between 08:00 and 19:30 across any five days from Monday to Saturday. The exact schedule will depend on business needs
- Shift patterns include Monday to Friday 8:00am - 4:00pm, Monday to Friday 10:00am - 6:00pm, or 4 on / 4 off shifts from 8:00am - 8:00pm
- A flexible working environment and family-friendly policies
- Wide range of training opportunities in technical, professional and personal development
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- Financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- Staff support networks including menopause, culturally diverse, LGBTQ+ and disability
Important: We reserve the right to close this vacancy early if sufficient numbers of applicants are received. Please apply without delay. Please ensure you fully answer the questions on the application form.
Joiner in Burnley employer: Together Housing Group
Contact Detail:
Together Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Joiner in Burnley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Together Housing. Understand their values and mission, especially their commitment to diversity and community. This will help you connect your skills and experiences to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to joinery and customer service. Think about specific examples from your past work that showcase your skills and how you’ve tackled challenges. We want you to shine!
✨Tip Number 3
Show off your skills! If you can, bring along a portfolio of your previous work or photos of projects you've completed. This visual evidence can really set you apart and demonstrate your craftsmanship in a tangible way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you top of mind.
We think you need these skills to ace Joiner in Burnley
Some tips for your application 🫡
Show Off Your Skills: When filling out your application, make sure to highlight your joinery skills and any relevant qualifications. We want to see what makes you a great fit for the Repairs and Maintenance team!
Be Customer-Focused: Since this role involves working in a customer service environment, don’t forget to mention your experience in providing excellent service. Share examples of how you've gone the extra mile for customers in the past.
Follow Instructions Carefully: Make sure to read the application questions thoroughly and answer them completely. We appreciate attention to detail, so take your time to ensure everything is clear and concise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Together Housing Group
✨Know Your Joinery Inside Out
Make sure you brush up on your joinery skills and knowledge before the interview. Be ready to discuss your experience with different types of repairs and how you've tackled complex jobs in the past. This will show that you're not just a qualified joiner, but someone who can think on their feet.
✨Showcase Your Customer Service Skills
Since this role involves working in a customer service environment, be prepared to share examples of how you've provided excellent service in previous positions. Highlight any situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the hiring team.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you had to diagnose and resolve unexpected issues during a job. Discuss how you approached these challenges and what the outcomes were. This will illustrate your initiative and ability to adapt, which are key traits for this position.
✨Be Ready to Discuss Work Organisation
The role requires effective time management and organisation skills. Prepare to talk about how you prioritise tasks, manage your workload, and ensure that you complete jobs efficiently. Mention any tools or methods you use to keep track of your work, as this will demonstrate your proactive approach.