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- Tasks: Provide compassionate support to older and vulnerable customers, promoting independence and wellbeing.
- Company: Together Housing, a leading non-profit housing association in the North of England.
- Benefits: Starting salary of £12,874, 27 days holiday, and flexible part-time hours.
- Why this job: Make a real difference in people's lives while building valuable skills in a supportive environment.
- Qualifications: Full UK driving license and experience in a support role preferred.
- Other info: Join a diverse team committed to safeguarding and community wellbeing.
The predicted salary is between 12874 - 15448 £ per year.
We are looking for a compassionate and proactive Support Officer to deliver high-quality, person-centred support to older and vulnerable customers. This role is central to helping customers maintain independence, build life skills, and move towards sustainable, independent living in accommodation that meets their needs. You will provide flexible, outcome-focused housing-based support tailored to each individual's goals, aspirations, and circumstances.
Working across supported housing schemes and floating support services, you will assess needs and risks, develop and review support plans, respond to crises, and implement early intervention strategies to prevent escalation. You will play a key role in safeguarding customers and promoting wellbeing, safety, and independence.
Please note this is a part-time role consisting of 18.5 hours per week.
Outline of key responsibilities for the Support Officer:
- Deliver high-quality customer service and personalised housing-related support to older and vulnerable residents.
- Promote independence, confidence and wellbeing, enabling customers to maintain their tenancy and live safely in their own homes.
- Identify individual support needs and risks, including for customers with complex needs or challenging behaviours, and develop effective support plans.
- Respond appropriately to crisis situations, implementing early intervention and prevention strategies to reduce future risk.
- Liaise, coordinate and negotiate with a wide range of professionals and agencies including adult health and social care, care providers, children's services (where relevant), community organisations, and internal teams.
- Support residents to access benefits, financial support, health services, social activities, and community resources.
- Support and encourage participation in social, recreational, educational and wellbeing activities to reduce isolation and strengthen community connections.
We are looking for someone who has:
- A full manual UK driving license.
- Experience within a support role (Desirable).
- Experience supporting vulnerable or older customers.
- The ability to cope with challenging behaviour/resistance.
- An awareness of safeguarding.
In return, we are offering the successful candidate in the Support Officer role:
- Starting salary of £12,874.
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
- Field based role from our office in Barnsley.
- You will be working 18.5 hours per week, Tuesday, Wednesday, Thursday 10am-2:30pm, Friday 9:30am-2:30pm.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay. Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Support Officer in Barnsley employer: Together Housing Group
Contact Detail:
Together Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer in Barnsley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Support Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support roles. We can even role-play with friends to boost our confidence and refine our responses.
✨Tip Number 3
Showcase our passion for helping others! During interviews, share personal stories or experiences that highlight our commitment to supporting vulnerable individuals. It’s all about making that emotional connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Support Officer in Barnsley
Some tips for your application 🫡
Show Your Compassion: When filling out your application, let your caring nature shine through! Share experiences where you've supported vulnerable individuals or made a positive impact in someone's life. We want to see that you genuinely care about helping others.
Tailor Your Responses: Make sure to customise your answers to reflect the specific skills and experiences that match the Support Officer role. Highlight your understanding of person-centred support and how you can help our customers maintain their independence.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Together Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Officer inside out. Familiarise yourself with the key responsibilities like delivering person-centred support and promoting independence. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
As a Support Officer, compassion is key. Prepare examples from your past experiences where you've demonstrated empathy and understanding towards vulnerable individuals. This could be through previous jobs, volunteering, or even personal experiences. Make it clear how you can bring this quality to the role.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills and ability to handle crises. Think about how you would respond to challenging behaviours or emergencies. Practising these scenarios beforehand will help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.