At a Glance
- Tasks: Manage client engagements from proposal to launch, ensuring smooth project delivery.
- Company: Dynamic agency focused on innovative client solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a collaborative environment that values creativity and innovation.
- Why this job: Be the calm in the storm, making projects easier for clients and teams alike.
- Qualifications: 5+ years in client services with experience in managing complex projects.
The predicted salary is between 45000 - 55000 £ per year.
Senior Client Services Manager.
Running each engagement on scope, schedule and budget, from the first proposal to launch day.
About the role
A senior role looking after how our engagements run, from the first scope to the day the work goes live.
Most days mix timelines and budgets with calls that leave clients knowing where things stand and what happens next.
It suits someone who likes being the calm middle of a busy project, and making everyone else’s week a little easier.
The role sits between our clients and our strategists, designers and developers, and keeps each side clear on what’s next.
- What you’ll do
- Own scopes, timelines and budgets on each engagement
- Plan people and capacity across projects
- Find new opportunities and shape proposals
- Improve how we deliver, and fix what slows it down
About you
- Gets ahead of delivery risk and resolves issues early
- Communicates calmly in writing, on calls and in the room
- Keeps every discipline focused on the client’s goals
- Fluent in creative processes and AI workflows
- What you’ll bring
- 5+ years in client services or account management
- Experience leading complex projects and senior clients
- Experience with B2B tech or software clients is a plus
- #J-18808-Ljbffr
Client Services Client Services · Permanent Senior Client Services Manager employer: Together Holdings Ltd.
Together Holdings Ltd. is an attractive employer due to its focus on professional growth and a collaborative work environment. Employees are encouraged to take ownership of their projects, leading to enhanced job satisfaction and career advancement. The company's commitment to clear communication and efficient delivery processes fosters a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Client Services · Permanent Senior Client Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Together Holdings Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Together Holdings Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Client Services · Permanent Senior Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Together Holdings Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Together Holdings Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Together Holdings Ltd.!
How to prepare for a job interview at Together Holdings Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
