Construct is Together Group’s brand strategy and brand design atelier, trusted by some of the world’s most prestigious organisations operating at the highest end of luxury and hospitality. The studio has created iconic global brands such as Aman, and has been selected to relaunch and reposition heritage institutions including The Ritz, Baur Au Lac, and The Dorchester.
We work with family-owned luxury businesses, global hospitality groups, and category-defining brands serving an HNWI and UHNW clientele — often at moments of transformation, expansion, or generational change.
About the Client Services Team
The Client Services team anchors every project, leading collaboratively across a diverse portfolio of accounts. From initial briefing through to delivery, we enable the wider studio to work productively and effectively. Ensuring outputs align with brand strategy, remain on schedule and within budget, and consistently exceed client expectations.
Through strong, strategic, and trusted client relationships, we enable the studio to partner meaningfully with organisations. We champion the strengths of our multidisciplinary team and ensure all project outcomes reflect the highest standards of the Construct studio.
Purpose of the Role
This role leads both internal teams and clients through medium to large-scale projects involving multiple workstreams. You will bring tactical and strategic planning expertise to ensure the seamless and efficient flow of work across the studio daily.
We are looking for an exceptional Senior Account Manager to join our team, someone who contributes far beyond ideas and execution. You will lead by example and act as a trusted advisor to colleagues and clients alike. Bringing strong leadership and communication skills and a proven track record in managing pitches, projects, client relationships, and internal teams.
This role can be based in our London or Bath office.
This role can be based in our London or Bath office.
Key Responsibilities
Act as an ambassador for Construct, promoting and applying the studio’s philosophy to deliver meaningful client outcomes while partnering closely with Strategic and Creative leads to support their best work
Drive client growth, profitability, and long-term relationship development with repeat business
Lead complex projects from brief through delivery, ensuring clear scope, resourcing, and execution
Identify opportunities for additional work and contribute to pitches and proposals
Negotiate contracts and produce agreements scope of works
Establish and manage projects, ensuring documentation, team structure, and approvals are in place
Schedule and oversee delivery in line with budgets, timelines, and studio processes
Deliver exceptional client service through strategic guidance and proactive problem-solving
Monitor progress, scope, and budgets, addressing out-of-scope requirements as needed
Manage expenses and reconciliations in collaboration with Finance and Client Services leadership
Conduct project reviews to drive continuous improvement and support profitability
Mentor junior team members and support capability development
Maintain organised documentation and accurate administrative records
Support the Business Development Director in building out lead sourcing systems
Contribute to the development of new scopes of work, pricing models, and commercial proposals where needed to support the function
Support Business Development Director with review RFPs
Skills and Experience
Strong commercial awareness and client relationship management
Proposal writing capability and contract awareness
Project planning, scoping, and delivery leadership
Budget oversight and financial management
Scheduling and resource coordination
High-level communication and stakeholder engagement
Strong problem-solving and decision-making skills
Team leadership and mentoring ability
Excellent organisation and documentation discipline
Senior Account Manager - 6 month FTC in London employer: Together Group
Together Group is an exceptional employer that fosters a vibrant and innovative work culture, where creativity thrives and collaboration is key. With a focus on employee growth, we offer opportunities for professional development and the chance to work on groundbreaking projects in the luxury sector. Located in a dynamic environment, our team enjoys a supportive atmosphere that values fresh ideas and diverse perspectives, making it a truly rewarding place to build a career.
