Norfolk Road is an 11 bed registered accommodation service supporting people with severe and complex mental health issues based in S2 2SX.
A Senior Support Worker has a variety of responsibilities, including direct support with all aspects of peoples’ daily living in order to promote recovery and independence, administering medication, risk assessment and management and recording and reporting.
In addition, a Senior Support Worker will have line management and supervisory duties and must demonstrate an ability to prioritise and allocate tasks on shift. The Senior Support Worker will be part of a small, dynamic team, working alongside other staff within the service. The role will require the successful applicant to work as part of a rolling rota which will include weekends and sleep-ins.
A Senior Support Worker has a variety of responsibilities, including direct support with all aspects of peoples’ daily living in order to promote recovery and independence, administering medication, risk assessment and management and recording and reporting.
In addition, a Senior Support Worker will have line management and supervisory duties and must demonstrate an ability to prioritise and allocate tasks on shift. The Senior Support Worker will be part of a small, dynamic team, working alongside other staff within the service. The role will require the successful applicant to work as part of a rolling rota which will include weekends and sleep-ins.
Key Responsibilities
- Line manage one or more SWs and/or volunteer staff, carrying out supervisions
- Guide, assess, support and acknowledge good performance by SWs
- Support the management team in the delivery of the service or contract
- Deputise for the Manager and/or Team Leader and make decisions about service users in their absence
- Contribute to team resilience by ensuring appropriate boundaries, escalating issues when necessary
- Establish and maintain relationships of trust with service users, to build engagement
- Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
- Work flexibly with service users in their homes and in the community
- Carry out assessments and determine urgency of service user needs
- Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
- Carry out risk assessments, in order to keep service users safe and improve the quality of our support
- Attend placement reviews
- Work with service users on a 1:1 basis and in groups
- Assist service users to deal with financial issues and navigate the benefits and education systems
- Assist service users to manage friendships and family relationships
- Assist service users to manage their medication, in accordance with Together procedures
- Assist service users to manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
- Encourage positive choices around food, leisure etc.
- Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
- Assist service users with personal care as and when required
- Adhere to the Together policy on lone working
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
- Write clear word processed and handwritten reports (training provided) and records in English
- Participate in mandatory and job-related courses and learning activities
- Maintain professional boundaries in all aspects of work with service users
Skills, Knowledge & Expertise
- Experience in supporting vulnerable individuals gained from a frontline role in housing, health, supported accommodation or direct caring responsibilities
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Minimum NVQ Level III in Health and Social Care, or equivalent, or the willingness to gain that qualification
- Supervisory experience (desirable)
- Able to travel, access to car
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
Job Benefits
Download the PDF to find out more about what you can get out of working for us.
At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.
Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091
Contact Details:
Together for Mental Wellbeing Recruitment Team
