Relief Support Worker in Sheffield

Norfolk Road is an 11 bed registered accommodation service in Sheffield supporting people with severe and complex mental health needs. A Relief Support Worker has a variety of responsibilities, including direct support with all aspects of people’s daily living to promote recovery and independence, administering medication, risk assessment and management, and recording and reporting. The Relief Support Worker will be part of a small, dynamic team, working alongside contracted Senior and Support Workers within the service. This is a zero hours contract and we welcome applications from people who can work flexibly and offer support to cover annual leave and sickness. £12.25 per hour.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement.
• Help service users to set, prioritise and achieve goals, managing their tenancies and move‑ons.
• Work flexibly with service users in their homes and in the community.
• Carry out assessments and determine urgency of service user needs.
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities.
• Carry out risk assessments, to keep service users safe and improve the quality of support.
• Attend placement reviews.
• Work with service users on a 1:1 basis and in groups.
• Assist service users to deal with financial issues, navigate benefits and education systems, manage friendships and family relationships, and manage their medication in accordance with Together procedures.
• Accompany service users to appointments.
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided).
• Assist service users with personal care as and when required.
• Adhere to the Together policy on lone working.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer‑based systems.
• Write clear word‑processed and handwritten reports and records in English.
• Participate in mandatory and job‑related courses and learning activities.
• Maintain professional boundaries in all aspects of work with service users.

Skills, Knowledge & Expertise

Essential

• Experience in supporting vulnerable individuals gained from paid work, voluntary work or life experience.
• Minimum of GCSE or Level II qualification in English, or equivalent.
• Basic competence in the use of email and word‑processing software.
• Demonstrate a non‑judgemental attitude and be empathetic towards service users and create a trusting environment.
• Be able to work in partnership with service users and establish and maintain professional boundaries.
• Be able to establish and maintain a safe environment.
• Willing and able to undertake domestic tasks with, and for, service users as necessary.
• Demonstrate problem‑solving skills relating to welfare benefits, education and relationships.
• Open to, and willing to participate in, formal and informal job‑related learning.
• Willing and able to collaborate with colleagues and other organisations.
• Be able to use email and computerised systems for service‑user records and reports.
• Be able to travel; have access to car or public transport.
• Be able to work a varying pattern of shifts on a 24‑hour 7‑day week rota, with notice.

Desirable

• Lived experience of mental distress.
• NVQ Level II in Health and Social Care, or equivalent.

Job Benefits

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process. Successful candidates will require an enhanced DBS check. Together is committed to equal opportunities and non‑discriminatory practices.