Community Support Worker in Lambeth

Part-time 15 hours per week
£ 24968.26 per annum pro rata (Basic Salary) plus £ 3,630 pre annum pro rata (Geographical Allowance)

To provide short-term emotional wellbeing support to adults experiencing challenges that impact their emotional health and wellbeing. The post holder will deliver one-to-one support sessions, facilitate wellbeing workshops and group activities, promote resilience and self-management, and connect individuals with appropriate community, voluntary, health, housing and statutory services.

The role focuses on empowering individuals to identify strengths, improve wellbeing, work towards personal goals, and access wider support networks that enhance independence and recovery.

Key Responsibilities

Deliver emotional wellbeing support sessions to service users in the community, via telephone, virtually and where appropriate outreach visits
Build positive and professional relationships with service users using a person-centred, strengths-based approach.
Support individuals to identify personal wellbeing goals and develop practical action plans.
Encourage self-management, resilience, confidence and independence.
Maintain clear boundaries while providing empathetic emotional support.
Monitor progress towards agreed outcomes and adjust support plans as required.
Establish and maintain relationships of trust with service users, to build engagement
Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
Help to reach people in the community who are most in need, including those in marginalised or minority populations
Support the planning, promotion and delivery of wellbeing workshops.
Facilitate group-based activities aimed at improving emotional wellbeing, resilience and social connection.
Encourage participation and engagement from individuals with diverse needs and backgrounds.
Assist in creating welcoming, inclusive and recovery-focused group environments.
Gather participant feedback and support the evaluation of workshops and activities.
Provide information, advice and signposting to specialist services where appropriate.
Develop and maintain knowledge of local services, referral pathways and community resources.
Encourage individuals to build sustainable support networks within their community.
Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
Participate in mandatory and job-related courses and learning activities

Generic Tasks

To uphold and practice Together’s organisational values in delivering this role
Represent the service positively with services users and other agencies
To adhere to Together’s Equalities policy
Adhere to the Together policy on lone working
To maintain confidentiality with regard to service users
To be aware of and work follow Together’s Safeguarding policy

Person Specification

Demonstrate a non-judgemental attitude
Able to be empathetic towards service users and create a trusting environment
Ability to work alongside individuals experiencing mental distress
Able to work in partnership with services users
Able to establish and maintain professional boundaries in working with service users
Able to establish and maintain a safe environment
Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships
Open to - and willing to participate in - formal and informal job-related learning
Willing and able to collaborate with colleagues and other organisations
Able to use email and computerised systems for service user records and reports
Able to produce clear records and reports in English
Committed to work in ways which reflect Together’s values
Safeguards the wellbeing of clients and colleagues at all times
Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR
Aware of, and adheres to, Together’s policies regarding Equalities

Minimum of GCSE or Level II qualification in English, or equivalent

Basic competence in the use of email and word processing software

Demonstrate a non-judgemental attitude

Able to be empathetic towards service users, create a trusting environment and work in partnership with services users

Open to - and willing to participate in - formal and informal job-related learning

Willing and able to collaborate with colleagues and other organisations

Able to use email and computerised systems for service user records and reports

Able to produce clear records and reports in English

Lived experience of mental distress

NVQ Level II in Health and Social Care, or equivalent

Able to travel/access to public transport

DBS clearance

Minimum age 18 plus