Relief Support worker in Guildford

Together is an amazing place to work. We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do, supporting and enabling them to take control of their lives and make a positive contribution to the community.

Service - Hopewell House provides compassionate support to individuals experiencing complex mental health issues, driven by an enthusiastic, professional staff team dedicated to providing person-centred care. The support delivered is tailored to and developed with an individual encompassing all aspects of wellbeing including mental, physical, spiritual, and daily living skills. Our goal is to increase independence and feelings of accomplishment, assisting people to move on to more independent living.

The service is run in collaboration with service users, encouraging feedback and involvement in all areas of decision making. Hopewell House is a supported accommodation service based close to Guilford town centre. The service accommodates 10 residents, and a variety of activities are held daily to encourage service user participation to develop skills, learn new coping strategies, and to arouse new interests. The service is staffed 24 hours with one member of staff sleeping in overnight (for which an additional allowance is paid).

Job Purpose: We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

• To support people who use the service.
• Contribute to teamwork and activities.
• As a Relief Support Worker, you will be responsible for key working residents, supporting them to achieve their goals and aspirations, working on a one-to-one basis or providing support in the form of group activities.
• Assisting in the day-to-day running of the home.
• Developing skills for our residents while enhancing your professional development through training.

If you would like the opportunity to engage in a career which provides fulfilment and variety, then please do complete an application; we are keen to complement our dedicated and passionate team. We have a firm commitment to encouraging fairness and diversity in our workforce and we welcome applications from disabled people and those from BAME backgrounds. Successful candidates will require an enhanced DBS check.

Skills, Knowledge & Expertise

• Demonstrate a non-judgemental attitude.
• Able to be empathetic towards service users and create a trusting environment.
• Ability to work alongside individuals experiencing mental distress.
• Able to work in partnership with service users.
• Able to establish and maintain professional boundaries in working with service users.
• Able to establish and maintain a safe environment.
• Willing and able to undertake domestic tasks with, and for, service users as necessary.
• Demonstrate problem-solving skills relating to welfare benefits, education, and relationships.
• Open to - and willing to participate in - formal and informal job-related learning.
• Willing and able to collaborate with colleagues and other organisations.
• Able to use email and computerised systems for service user records and reports.
• Able to produce clear records and reports in English.
• Committed to work in ways which reflect Together’s values.
• Safeguards the wellbeing of clients and colleagues at all times.
• Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR.
• Aware of, and adheres to, Together’s policies regarding Equalities.

Know-how

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
• Lived experience of mental distress (desirable).
• Minimum of GCSE or Level II qualification in English, or equivalent.
• Basic competence in the use of email and word processing software.
• NVQ Level II in Health and Social Care, or equivalent (desirable).

Practicalities

• Able to travel.
• Able to work a varying pattern of shifts.
• DBS clearance.
• Minimum age 18 plus.

Job Benefits

The benefits of working for Together. Download the PDF to find out more about what you can get out of working for us.