Deputy Service Manager

To support the Service Manager with the management of the service and the building, providing guidance, supervision and support to staff to ensure the provision of a recovery-focused service, working with people with very complex and challenging recovery needs, utilising elements of personalisation in order to improve engagement and promote reliable, timely and positive outcomes. Deputise for the Service Manager in their absence.

Key Responsibilities

• Take a lead role and provide support and advice to staff in creating and reviewing robust risk assessments, produce and agree management plans, personalised recovery support plans (identifying goals and aspirations and detailing activities and interventions) and structured move-in plans with new residents.
• Take a lead role and provide support and advice to staff in assessing new service users, liaise with professionals, other mental health placements and hospitals and prepare management plans for individuals prior to admission.
• Support individuals to achieve their goals and aspirations through individual key work, targeted recovery outcomes-focused interventions and person-centred planning, utilising a core and flexi approach.
• Organise weekly key worker sessions with individual clients, using Recovery Star, WRAP and person-centred planning tools.
• Plan, organise, timetable and lead a range of appropriate groups, e.g. managing mental health, living skills, nutrition, assertiveness skills, confidence building, mindfulness, stress management, relapse prevention.
• Organise a rota of activities and events for service users.
• Broker specialised interventions like DBT, CBT, including input from substance abuse teams and forensic services.
• Support service users in preparing for independence through maintaining and developing their skill base, identifying suitable move-on accommodation and support, and providing advice on benefits and tenancy rights.
• Facilitate access to training or/and employment and support employers during initial stages.
• Make a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance.
• Carry out staff supervisions and monitor the performance of team members.
• Contribute to the provision of outcome defined evidence to commissioners and other stakeholders.
• Promote, monitor and maintain health and safety and security in the workplace.
• Work in compliance with relevant legislation, Together’s values, policies and practices and contractual requirements.

Essential Qualifications, Skills and Experience

• Qualified to at least Diploma Level 3 in Adult Care / Health & Social Care.
• Commitment to the empowerment of service users and a strong interest in user involvement and promoting people's rights.
• Ability to respond to service users’ needs promptly and flexibly.
• Excellent listening skills and the ability to communicate effectively with people in mental distress.
• Knowledge and practical experience of using person-centred tools to support recovery.
• Experience of supervising people and teams.
• Good computer literacy including the ability to use Windows applications and draft and send e-mails.

Desirable Qualifications, Skills and Experience

• At least two years’ full-time equivalent experience of working in mental health.
• Willingness to attain the Diploma Level 5 in Leadership & Management for Adult Care.
• Experience of running groups.
• At least one year experience of supervising and managing others.

Successful candidates will require an enhanced DBS check. Equal opportunities and non-discriminatory practices are core to our hiring.