Mortgage Processor

Mortgage Processor

Cheadle Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support Mortgage Advisors by processing applications and managing pipelines efficiently.
  • Company: Join Together, a leading property finance expert with a passion for helping customers achieve their property dreams.
  • Benefits: Enjoy 26 days holiday, a birthday day off, bonuses, and health perks like private medical insurance.
  • Why this job: Be part of a diverse team that values your input and supports your growth in a rewarding environment.
  • Qualifications: Experience in mortgage processing or customer service is essential; strong communication skills are a must.
  • Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.

The predicted salary is between 28800 - 43200 £ per year.

Company Description

We\’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we\’ve been established since 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers\’ property ambitions a reality.

We\’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people.

Job Description

As a Mortgage Processor, you will provide support to the Mortgage Advisors and customers by accurately assessing new applications against underwriting criteria, following appropriate policies and procedures and ensuring that pipelines are appropriately managed and progressed.

As a Mortgage Processor, we are looking for someone to:

  1. Accurately process applications from receipt of pack to submission to underwriting, completing information on relevant systems and completing relevant fraud prevention checks.
  2. Provisionally underwrite and package new applications received, providing an initial case assessment and requesting any additional information required to progress to underwriting.
  3. Complete security checks with applicants where required, with a focus on fraud avoidance, ensuring timely investigation, escalation and reporting, to minimise the risk to the business and the customer.
  4. Accurately manage the submission process, ensuring all data entry is accurately completed to ensure a smooth transition to underwriting.
  5. Proactively manage a pipeline of cases, ensuring that information is proactively requested from customers and third parties.
  6. Provide customers and other stakeholders with updates and ensure required information is requested within service levels.

Qualifications

Essential

  1. Mortgage processing/administrative experience.
  2. Customer Service experience.
  3. Ability to assess and interpret information supplied e.g. bank statement.
  4. Experience of working in a regulated environment.
  5. Strong communication skills both written and verbal with the ability to prioritise and work to deadlines.

Additional Information

Benefits working at Together

  1. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
  2. Buy & sell holidays.
  3. Discretionary annual bonus.
  4. Matched pension contribution.
  5. Life assurance.
  6. Critical illness cover.
  7. Health cash plan.
  8. Private medical insurance.
  9. Free access to company holiday homes.
  10. Travel season ticket loans.
  11. Ride to work scheme.
  12. Free local gym access.
  13. Local bar / restaurant discounts.

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we\’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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Contact Detail:

TOGETHER FINANCIAL SERVICES LIMITED Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Mortgage Processor

✨Tip Number 1

Familiarise yourself with the mortgage processing industry and the specific requirements of the role. Understanding the underwriting criteria and common challenges faced in the mortgage application process will help you stand out during interviews.

✨Tip Number 2

Network with current or former employees of Together to gain insights into the company culture and expectations for a Mortgage Processor. This can provide you with valuable information that you can use to tailor your approach when applying.

✨Tip Number 3

Prepare to discuss your customer service experience in detail. Since the role involves significant interaction with customers, showcasing your ability to manage relationships and communicate effectively will be crucial.

✨Tip Number 4

Demonstrate your attention to detail by preparing examples of how you've successfully managed data entry or processed applications in previous roles. Highlighting your organisational skills will resonate well with the hiring team.

We think you need these skills to ace Mortgage Processor

Mortgage Processing Experience
Customer Service Skills
Attention to Detail
Data Entry Accuracy
Fraud Prevention Knowledge
Regulatory Compliance Understanding
Strong Verbal Communication
Written Communication Skills
Time Management
Ability to Assess Financial Information
Proactive Pipeline Management
Problem-Solving Skills
Team Collaboration
Adaptability in a Fast-Paced Environment

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Processor. Familiarise yourself with the key tasks such as processing applications, managing pipelines, and conducting fraud prevention checks.

Tailor Your CV: Highlight your mortgage processing or administrative experience prominently in your CV. Include specific examples of how you've successfully managed customer service and worked in regulated environments.

Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and ability to assess information. Mention your passion for customer service and how you align with Together's values of supporting individuals and businesses.

Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.

How to prepare for a job interview at TOGETHER FINANCIAL SERVICES LIMITED

✨Know Your Mortgage Basics

Brush up on your knowledge of mortgage processing and the specific products offered by Together. Understanding the common terms and processes will help you answer questions confidently and demonstrate your expertise.

✨Showcase Your Customer Service Skills

Since customer service is key in this role, prepare examples from your past experiences where you successfully assisted customers. Highlight how you managed their expectations and resolved any issues they faced.

✨Demonstrate Attention to Detail

As a Mortgage Processor, accuracy is crucial. Be ready to discuss how you ensure precision in your work, especially when it comes to data entry and compliance with underwriting criteria.

✨Prepare Questions for Them

Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Mortgage Processor role. This shows your genuine interest in the position and the company.

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