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- Tasks: Help customers navigate their financial journeys and provide top-notch support.
- Company: Join Together, a leading property finance expert with a passion for customer success.
- Benefits: Enjoy a collaborative work environment and opportunities for personal growth.
- Why this job: Make a real impact by helping customers achieve their property dreams.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Be part of a diverse team that values every voice and background.
The predicted salary is between 24000 - 36000 £ per year.
Company Description We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers’ property ambitions a reality. We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people. Job Description As a Customer Service Advisor , you will work as part of our Operations Team. We are a customer facing telephony team with a focus on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer the appropriate sustainable support for customers in financial difficulties or who are experiencing in-lif…
Customer Service Advisor employer: TOGETHER FINANCIAL SERVICES LIMITED
Contact Detail:
TOGETHER FINANCIAL SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the property finance industry and the specific challenges customers face. Understanding the nuances of mortgage products and financial difficulties will help you connect better with potential customers during your interview.
✨Tip Number 2
Showcase your communication skills by practicing active listening techniques. As a Customer Service Advisor, being able to empathize and respond effectively to customer needs is crucial, so be prepared to demonstrate this in role-play scenarios.
✨Tip Number 3
Research Together's values and mission statement. Being able to articulate how your personal values align with the company's focus on customer-centric service will set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional support. Highlighting these situations will illustrate your capability to thrive in a customer-facing role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Together's values and mission. Highlight your alignment with their customer-centric approach and entrepreneurial spirit in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, particularly in financial sectors. Showcase any skills that demonstrate your ability to support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your understanding of the challenges they face. Use specific examples from your past experiences to illustrate your problem-solving skills.
Highlight Communication Skills: Since the role involves telephony support, make sure to emphasize your strong communication skills. Provide examples of how you've successfully resolved customer issues in previous roles.
How to prepare for a job interview at TOGETHER FINANCIAL SERVICES LIMITED
✨Understand the Company Culture
Before your interview, take some time to research Together's values and mission. They pride themselves on a common-sense approach to lending and customer-centric service, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
The role involves helping customers navigate financial difficulties. Be ready to discuss how you approach problem-solving and provide specific instances where you've turned challenges into opportunities for customers.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training processes, or how they measure success in customer service. This demonstrates your enthusiasm and commitment to being part of their team.
