At a Glance
- Tasks: Manage patient journeys and ensure exceptional care in a supportive dental practice.
- Company: Together Dental, a caring and innovative dental group.
- Benefits: Competitive salary, birthday leave, discounted dental treatment, and career progression.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team dedicated to delivering outstanding patient care.
- Qualifications: Experience in administration and strong communication skills.
The predicted salary is between 37035 - 45265 £ per year.
The Opportunity
Location: Together Dental Wellingborough
Salary: Negotiable depending on experience
Hours: Monday - Thurs 9am - 6pm & Friday 8:30am - 5:30pm.
Contract: 12 months FTC.
We are looking for a caring, motivated, and enthusiastic experienced administrator to join our welcoming practice. This is an excellent opportunity to become part of a supportive team that is committed to delivering exceptional patient care in a friendly and professional environment.
Main Purpose & Goals
Responsible for managing and overseeing all aspects of a patient’s journey through to completion of care and treatment once presented with a lead from the Lead Generators for specified Clinicians. Working closely with designated clinicians, practice teams, Team Leaders and Business Development Managers, your role is to ensure that effective communication and administrative duties are applied consistently to an exceptional standard for, on behalf of and/or together with your assigned clinician. Ensuring that every patient's experience and journey with Together Dental is of outstanding quality alongside practice teams.
Key Responsibilities
- Call new leads presented by the Team.
- Maintaining regular contact with relevant patients from first contact through to delivery of patient care and treatment via several communication methods.
- Conducting courtesy calls following treatment delivery and obtaining patient testimonials for Clinicians to build portfolio.
- Adhering to SLA’s set to ensure efficient and effective lead turnaround.
- Working closely with Lead Generators, Business Development Managers and assigned clinicians to ensure the successful delivery of patient care.
- Providing excellent service and communication to the clinician, practice teams, and Business Development Managers on the patients journey from start to end.
- Provide weekly reports based on activity and patient conversion to Senior Lead Generator.
- Providing finance options and available treatments to patients to drive conversion from enquiry to treatment delivery.
- Zoho Administration – ensure treatments are allocated to relevant patient and update treatment status throughout the patient journey and treatment plan, e.g booked to attended/started/DNA.
- Attending and supporting with events for your designated clinician to support driving treatment opportunities and conversion stats, including but not limited to; Invisalign open day or a smile makeover.
- Work closely with the Lead Generators supporting the delivery of private revenue through the various patient touch points.
- Build and sustain strong working relations within operations to support with operational, organisational and commercial growth.
- Proactively work with designated clinicians to ensure patients are given treatment options available.
- Support to achieve consistent high levels of referral to conversion.
- Tracking of performance indicators relating to conversion and non-conversion, providing recommendations for delivery improvement to operational teams.
- Assist and perform other tasks as reasonably requested by Senior Lead Generator, Clinician or Business Development Manager which could enhance patient care or treatment opportunities for your designated clinicians.
What We Offer
- Staff referral schemes
- Birthday leave
- Discounted dental treatment after 6 months service, extended to family after 12 months
- Fully funded DBS checks
- Access to an Employee Assistance Programme, your mental well-being matters to us!
- CPD support and training with 24/7 access to the very best dental educators
- Support from our People Team, Finance and other support teams should you ever need it
- Auto enrolment into a pension after 3 months service
- Career mobility and progression opportunities
The Company
Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients. We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.
Working With Us Cultures & Values
We support each other, providing outstanding service to practices and our dentists. We educate our patients empowering them to make informed decisions about their oral health. There is a sense of energy and purpose behind everything we do. We instil trust in our teams and patients via our empathetic and supportive approach.
Clinician Support Administrator - 12 Month FTC in Wellingborough employer: Together Dental
Together Dental is an excellent employer, offering a supportive work culture where teamwork and outstanding customer service are at the forefront. Located in Great Yarmouth, employees benefit from unique perks such as birthday leave, discounted dental treatment, and opportunities for further education funding, making it a rewarding place to grow professionally while contributing to exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Clinician Support Administrator - 12 Month FTC in Wellingborough
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Together Dental before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Together Dental. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Together Dental you’re ready to step in and make an immediate impact!
We think you need these skills to ace Clinician Support Administrator - 12 Month FTC in Wellingborough
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Clinician Support Administrator - 12 Month FTC at Together Dental, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Together Dental.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Together Dental. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Together Dental
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Together Dental.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
