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For Companies At a Glance
- Tasks: Be the first point of contact for patients, providing excellent care and support.
- Company: Join Together Dental, a caring and innovative dental practice group.
- Benefits: Enjoy birthday off, discounted dental treatment, and career progression opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a patient-focused mindset are essential.
- Other info: Dynamic team culture with a commitment to outstanding service and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Opportunity
We\’re looking for a proactive and patient focused person to join our team. You\’ll be the first point of contact for patients and practices, ensuring every interaction delivers excellent care and support. From handling calls and live chats to assisting with finance applications and practice recalls, you\’ll play a vital role in keeping our operations running smoothly and ensuring patients receive the best possible experience.
This is a fantastic opportunity for someone with strong communication skills, great attention to detail, and a passion for providing exceptional service. This is a full time, permanent role, 40 hours per week Monday – Friday 08:30 – 17:30 based in the support office in the heart of Watford.
What You\’ll Do
- Answer Support Office calls, live chat, and new patients enquiries (Invisalign, Implants, Cosmetic Dentistry, etc.) via our CRM system – including bookings and follow ups.
- Manage overflow reception calls from practices.
- Speak with patients about treatment plans and support with finance applications.
- Handle clinician referrals and ensure smooth communication between patients and clinicians.
- Support with practice recalls and reminders.
- Liaise with phone providers to manage diversions and practice voicemails.
- Maintain and update trackers, reporting as required.
- Monitoring of the group\’s central email inbox.
- Identify and implement improvements to enhance patient experience.
- Ensure GDPR compliance at all times when handling patient data.
- Work closely with patient support and wider team to meet KPIs and OKRs.
- Support internal communication to ensure smooth collaboration across teams.
- Carry out other reasonable tasks as requested by your line manager.
What We\’re Looking For
- Excellent communication skills (both verbal and written).
- Strong organisational and time management skills.
- Patient focused mindset with a commitment to high standards of care.
- Ability to handle sensitive information confidentially and responsibly.
- Proactive approach with problem solving skills and attention to detail.
- Comfortable working independently and as part of a team.
Desirable
- Experience in the dental sector.
- Familiarity with patient management systems.
Benefits
- Staff referral schemes
- Birthday off each year!
- Free parking
- Discounted dental treatment after 6 months service, extended to family after 12 months
- Support from our People Team, Finance and other support teams should you ever need it
- Fully funded DBS checks
- Access to an Employee Assistance Platform, your mental well-being matters to us!
- Career mobility and progression opportunities
- Auto enrolment into a pension after 3 months service
The Company
Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.
We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment
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Senior Patient Support Advisor employer: Together Dental
Contact Detail:
Together Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Support Advisor
✨Tip Number 1
Get to know the company inside out! Research Together Dental's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or chats with friends. This will help you feel more confident when discussing patient support scenarios and showcasing your communication skills.
✨Tip Number 3
Be proactive during your interactions! If you notice something that could improve patient experience, don’t hesitate to mention it. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Senior Patient Support Advisor
Some tips for your application 🫡
Show Your Patient Focus: Make sure to highlight your patient-focused mindset in your application. We want to see how you’ve gone above and beyond to ensure patients receive excellent care and support in your previous roles.
Communicate Clearly: Since excellent communication skills are key for this role, use clear and concise language in your written application. We appreciate a well-structured application that reflects your ability to communicate effectively.
Demonstrate Organisational Skills: We’re looking for someone with strong organisational skills, so don’t forget to mention any relevant experience managing multiple tasks or projects. Show us how you keep things running smoothly!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Together Dental
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Patient Support Advisor. Familiarise yourself with the key tasks like handling calls, managing patient enquiries, and supporting finance applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated with patients or clients in the past. Think about times when you resolved issues or provided exceptional support. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Your Patient-Focused Mindset
The company values a patient-focused approach, so be ready to discuss how you prioritise patient care. Share specific instances where you went above and beyond to ensure a positive experience for patients. This will highlight your commitment to high standards of care and align with the company's values.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and opportunities for career progression. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
