At a Glance
- Tasks: Lead a dynamic reception team and ensure every patient feels welcomed and valued.
- Company: Join Together Dental, a caring and innovative dental practice group.
- Benefits: Enjoy competitive pay, birthday leave, and discounted dental treatment for you and your family.
- Other info: Great career progression opportunities in a supportive and inclusive environment.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30500 - 31500 £ per year.
The Opportunity
Location: Broxbourne
Salary: £14.70 - £15.20
Hours: 40 hours per week (Mon-Fri 9am - 6pm, 1 Sat per month 7:45am - 1pm)
Contract: Permanent
We are looking for an organised, proactive, and customer-focused Head Receptionist to lead our reception team and help deliver an outstanding experience for every patient who visits our practice.
As the first point of contact for our patients, our reception team plays a vital role in creating a welcoming, professional, and efficient environment. As Head Receptionist, you will lead by example, supporting your colleagues while ensuring the smooth day‑to‑day running of the reception function.
Working closely with the Practice Manager, clinicians, and wider practice team, you'll help drive exceptional patient service, support operational efficiency, and foster a positive and collaborative team culture.
The Role
As Head Receptionist, You Will
- Lead, support, and motivate the reception team.
- Ensure every patient receives a warm, friendly, and professional welcome.
- Oversee appointment scheduling and diary management to maximise efficiency.
- Handle patient enquiries, both in person and over the telephone, with professionalism and empathy.
- Support the Practice Manager with reception rotas, training, and performance management.
- Assist with the recruitment, induction, and mentoring of new reception team members.
- Monitor reception processes and identify opportunities to improve the patient journey.
- Ensure patient records are accurate and maintained in line with GDPR and company policies.
- Manage incoming correspondence, emails, and administrative tasks efficiently.
- Promote a positive, organised, and supportive working environment.
About You
- Previous experience in a dental, healthcare, or customer service environment.
- Experience leading, supervising, or mentoring a team.
- Excellent communication and interpersonal skills.
- Outstanding organisational and time management abilities.
- A professional, approachable, and patient‑focused manner.
- Confidence using computer systems and appointment booking software.
- The ability to remain calm and organised in a busy environment.
- A proactive approach with excellent attention to detail.
Experience using dental practice management software is desirable but not essential.
What We Can Offer
- Staff referral scheme.
- Birthday leave.
- Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.
- Fully funded DBS checks where required.
- Access to our Employee Assistance Programme because your mental wellbeing matters to us.
- Ongoing training and professional development opportunities.
- Support from our dedicated People Team, Finance Team, and other central support services.
- Auto‑enrolment into our pension scheme after 3 months' service.
- Career mobility and progression opportunities across our growing dental group.
Join Our Team
If you're an experienced receptionist who enjoys leading people, delivering outstanding customer service, and creating a positive patient experience, we'd love to hear from you.
We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from all suitably qualified candidates.
The Company
Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.
We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.
Head Receptionist in Broxbourne employer: Together Dental
Together Dental is an excellent employer, offering a supportive work culture where teamwork and outstanding customer service are at the forefront. Located in Great Yarmouth, employees benefit from unique perks such as birthday leave, discounted dental treatment, and opportunities for further education funding, making it a rewarding place to grow professionally while contributing to exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Broxbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Together Dental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Together Dental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head Receptionist in Broxbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Together Dental:Your cover letter is your chance to shine! Tell us why you want to work at Together Dental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Together Dental!
How to prepare for a job interview at Together Dental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
