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- Tasks: Lead the charge in making Togather AI-native and streamline operations with innovative automation.
- Company: Join a dynamic team at a top-rated UK events company, recognised for its supportive culture.
- Benefits: Enjoy 25 days holiday, enhanced pension, free snacks, and discounts at London's best spots.
- Other info: Work in a dog-friendly office with regular socials and opportunities for professional growth.
- Why this job: Be at the forefront of AI innovation in events and make a real impact.
- Qualifications: Excitement for AI, hands-on experience with automation tools, and strong problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
Togather are the team at the heart of great events. We're a founder-led company of 50+ event specialists working across some of the largest and most exciting events in the UK. Our Marketplace supports both B2B and B2C customers to handpick standout suppliers across street food, drink and venues for private events, from large-scale summer and Christmas parties to regular office lunches for clients including Spotify, Netflix & BBC. Live partners with organisers of large-scale public events, using our 360 tech and industry expertise to curate and deliver exceptional food and drink experiences that also drive commercial results for our clients.
Internally, we're proud to have been recognised by Tempo and the Startups 100 Awards as one of the UK's best places to work. We care deeply about building an ambitious, supportive and high-performing team. We started life 10 years ago as Feast It, a two-person marketplace launched from a kitchen table, and today, over 10 million guests a year attend a Togather-powered event. Across every project, our mission remains the same: To make events better for everyone.
The Role
We're looking for an Operations Manager to join our Operations team and play a defining role in making Togather AI-native in practice. Reporting directly into the Operations Director, you'll be the engine room of our shift to agentic AI workflows across the commercial team and wider business. The majority of your time will be spent mapping how work gets done, spotting where AI agents can reduce manual admin work, and shipping and maintaining the agents that do it. Alongside this, you will maintain Salesforce and our existing automation stack, and provide operational support for commercial teams. There's a huge opportunity to move the needle for the business and become an incredibly valuable member of the team.
Responsibilities
- Mapping end-to-end workflows across Commercial, Delivery, CS, Supply and Finance to identify the highest-value automation opportunities.
- Building agentic workflows in Zapier, Claude Cowork, n8n and connected tooling, from scoping through to launch.
- Writing and maintaining the documentation, prompts and guardrails agents need to perform reliably.
- Monitoring agents in production: tracking outputs, catching drift, iterating prompts, and retiring agents that aren't earning their keep.
- Owning a prioritised AI/automation backlog tied to measurable business impact (time saved, revenue protected, conversion lifted).
- Maintaining Salesforce day-to-day, including admin, user/permissions, flow fixes, field updates, data hygiene, reporting fixes.
- Owning the wider commercial stack: Zapier, Apollo, Kubaru, Front, Aircall and the integrations between them.
- Triaging and resolving operations requests through our ticketing system with clear SLAs.
- Safeguarding revenue through accurate handovers, invoicing flows and supplier onboarding, and maintaining GDPR and audit processes.
- Owning commercial tooling procurement and renewals.
Qualifications
This is a new field. We're looking for the right mindset and signals you'll move and learn fast. As a guide, the ideal person will possess the following:
- Genuine excitement about agentic AI and automation. You're already building things and already opinionated about what works.
- Hands-on experience with at least one of: Salesforce admin, Zapier/n8n, prompt engineering, or workflow automation in a commercial context.
- Strong systems thinking. You can map a process, find the leverage point, and design something better.
- A sharp written communicator. If you can't write clear instructions for a person, you won't write clear instructions for an agent.
- A proactive operator: you spot problems, propose solutions and ship fixes without waiting to be asked.
- Comfortable with ambiguity. This role will keep changing as the tooling evolves.
- Willingness and aptitude to upskill on Salesforce fast.
Nice-to-Haves
- Salesforce admin certification or equivalent in-the-wild experience.
- Experience with Claude, ChatGPT or similar in a production workflow (not just chat).
- Background in sales ops, marketing ops, RevOps or GTM ops at a scale-up.
- Some data fluency: SQL, Looker, or comfort with reporting tools.
We'd rather see a portfolio of automations, side projects or AI experiments than a perfect career path.
Benefits
- Generous holiday allowance; 25 days (including a Christmas Closure) + bank holidays.
- Enhanced Pension through salary sacrifice.
- Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more.
- Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more.
- Enhanced Maternity & Pat leave.
- Free coffee, beer, pizza and an overly stocked snack cupboard in the office.
- Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year).
- A shiny new MacBook to work on.
- Loads of invites to food-industry events (yes they do usually have free food).
- Dog-friendly office.
- Training and certification (Trailhead Superbadges, ADM-201, AI/automation conferences) covered via the L&D budget.
AI Operations Manager employer: Togather
Contact Detail:
Togather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events and AI space. Attend industry meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your automation projects or any relevant work you've done. This is your chance to demonstrate your hands-on experience and genuine excitement about agentic AI and automation.
✨Tip Number 3
Be proactive in your approach! If you spot a problem or an opportunity in the company’s workflow, don’t hesitate to propose a solution. This shows that you’re not just looking for a job, but you’re ready to make an impact from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Togather. Let’s make events better together!
We think you need these skills to ace AI Operations Manager
Some tips for your application 🫡
Show Your Passion for AI: We want to see your genuine excitement about agentic AI and automation. Make sure to highlight any projects or experiences that showcase your hands-on work with AI tools, as this will really resonate with us.
Be Clear and Concise: As a sharp written communicator, it's crucial to express your ideas clearly. Use straightforward language and avoid jargon where possible. Remember, if you can’t write clear instructions for a person, you won’t write clear instructions for an agent!
Demonstrate Problem-Solving Skills: We love proactive operators! Share examples of how you've spotted problems in the past and proposed solutions. This shows us that you're not just waiting for tasks but are ready to take initiative.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Togather
✨Know Your AI Stuff
Make sure you brush up on your knowledge of agentic AI and automation tools like Zapier and n8n. Be ready to discuss how you've used these tools in the past or how you envision implementing them in this role.
✨Show Off Your Systems Thinking
Prepare to demonstrate your ability to map processes and identify leverage points. Think of examples where you've improved workflows or solved operational challenges, as this will show your proactive mindset.
✨Communicate Clearly
Since you'll be writing instructions for both people and AI agents, practice articulating your thoughts clearly. You might even want to prepare a few written examples to showcase your communication skills during the interview.
✨Be Ready for Ambiguity
This role is all about adapting to change, so come prepared with examples of how you've thrived in uncertain situations. Highlight your willingness to learn and upskill quickly, especially when it comes to Salesforce and other tools.