At a Glance
- Tasks: Assist in driving store sales and enhancing customer experience while managing a dynamic team.
- Company: Join Tod's Group, a luxury brand known for its commitment to quality and style.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Be part of a prestigious brand and lead a passionate team in a vibrant retail environment.
- Qualifications: 3-4 years of retail experience with at least 2 years in team management.
The predicted salary is between 26771 - 32721 £ per year.
Tod's Group – Assistant Store Manager – London
Mission: Assist the store manager in the commercial development of the store, respecting brand image and customer experience within the store.
Responsibilities
- Develop store sales turnover: implement TOD'S sales policy within the store.
- Set sales objectives and periodically analyze results.
- Implement selling ceremony in accordance with brand guidelines.
- Highlight featured products in line with visual policy and collaborate with visual merchandising department.
- Set up CRM actions to develop customer database.
- Coordinate trade marketing events.
- Analyze sales reports and customer feedback.
- Propose action plans to exceed objectives and increase sales turnover.
- Check invoicing and compliance with collection procedures.
- Ensure good stock management: control restocking, participate in inventory organization, control discrepancies, and analyze sell‑through.
- Team Management
- Organize store activity: plan, determine collective and individual actions.
- Support and organize communication to store staff: conduct daily briefings, set and monitor individual goals, and identify areas for improvement.
- Assist in onboarding new employees: training in processes and procedures.
- Motivate sales team: evaluate employees and ensure follow‑up of development actions.
- Brand Image
- Ensure store display aligns with visual identity of the brand and commercial policy.
- Ensure compliance with customer service guidelines: post‑sales service management, customer requests.
- Ensure compliance with operating rules and procedures within the store.
- Profile
Experience
- 3/4 years of store experience.
- Minimum 2 years team management experience.
- Specific Skills
- Management.
- Luxury sales and hospitality techniques.
- Result orientation (mastery of KPIs).
- Client oriented.
- Organization, responsiveness and adaptability.
- Written and oral communication.
- Knowledge of luxury/fashion, especially shoes.
- Fluency in English (other languages a plus).
Please apply with CV attached.
TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.
Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.
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Tod's Group-Assistant Store Manager-London employer: TOD'S Group
At Tod's Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Bicester Outlet provides employees with unique opportunities for growth in the luxury retail sector, alongside competitive benefits and a supportive environment that fosters client relationships and brand loyalty. Join us to be part of a team that not only champions high standards but also encourages personal development and a passion for fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Tod's Group-Assistant Store Manager-London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TOD'S Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TOD'S Group!
We think you need these skills to ace Tod's Group-Assistant Store Manager-London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TOD'S Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TOD'S Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TOD'S Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TOD'S Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
