At a Glance
- Tasks: Welcome and advise customers while promoting luxury products and building client relationships.
- Company: Join Tod's Group, a leader in luxury fashion with a commitment to inclusion.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth in luxury retail.
- Other info: Diverse workplace that values equality and offers career advancement.
- Why this job: Be part of a stylish team and help customers find their perfect luxury items.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion.
The predicted salary is between 22050 - 26950 £ per year.
As a Client Advisor for Tod's Group, your missions will be:
- Welcome and advise international and local customers
- Detect and understand the customers' needs
- Optimize the turnover
- Promote the brand's image and standards/know the range/array of products displayed/offered
- Manage the stock and optimize (inventory, deliveries, transfer etc…) according to internal processes
- Drive a high level of service through the development of client relationship/Build customer loyalty
Luxury retail experience, preferably in leather goods/shoes.
Dynamism, reactivity, service and result-oriented.
Interest in fashion.
Other languages a plus (Italian, French, Mandarin,...)
TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.
Tod's Group-Full time Sales assistant-London employer: TOD'S Group
At Tod's Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Bicester Outlet provides employees with unique opportunities for growth in the luxury retail sector, alongside competitive benefits and a supportive environment that fosters client relationships and brand loyalty. Join us to be part of a team that not only champions high standards but also encourages personal development and a passion for fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Tod's Group-Full time Sales assistant-London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TOD'S Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TOD'S Group!
We think you need these skills to ace Tod's Group-Full time Sales assistant-London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TOD'S Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TOD'S Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TOD'S Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TOD'S Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
