At a Glance
- Tasks: Welcome visitors, manage site access, and ensure safety through patrols and CCTV monitoring.
- Company: Join Tods, a reputable company focused on security and customer service.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and professionalism.
- Why this job: Be the reassuring presence that keeps people safe while gaining valuable experience.
- Qualifications: Strong communication skills and a commitment to customer service.
The predicted salary is between 20790 - 25410 £ per year.
Customer Services Officer
Tods are looking for professional, reliable and customer-focused Customer Service Officers to join our Security team at our Portland site.
This is an important front-of-house and site security role, providing a visible, reassuring presence while helping to keep our people, visitors, contractors and property safe and secure.
About the role
As a Customer Service Officer within Security, you will support the day-to-day protection of the Portland site.
You will welcome visitors and contractors, manage site access, carry out patrols, monitor CCTV, complete accurate incident reporting and ensure security protocols are followed in line with required standards.
The role will be working on a shift basis, 38 hours per week.
Key responsibilities
- Provide a professional welcome to visitors, customers and contractors.
- Control site access and ensure visitors and contractors are correctly signed in and directed.
- Carry out site patrols and maintain a visible security presence.
- Monitor CCTV and respond appropriately to security or safety concerns.
- Open up and lock down buildings and respond to alarm activations when required.
- Complete incident logs, repor...
Customer Services Officer in Portland employer: Tods Defence
Tods is an exceptional employer that prioritises the well-being and professional development of its employees. With a strong focus on teamwork and a supportive work culture, our Customer Services Officers at the Portland site enjoy comprehensive training, opportunities for career advancement, and a commitment to maintaining a safe and secure environment for all. Join us to be part of a dedicated team that values reliability and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Portland
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Customer Services Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Tods Defence. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Customer Services Officer candidates.
✨Directly Apply to Tods Defence
Don’t forget to apply for the Customer Services Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Tods Defence.
We think you need these skills to ace Customer Services Officer in Portland
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Tods Defence. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Tods Defence.
How to prepare for a job interview at Tods Defence
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Tods Defence.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Tods Defence.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Tods Defence.
