A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Customer Services Officer
Tods are looking for professional, reliable and customer-focused Customer Service Officers to join our Security team at our Portland site. This is an important front-of-house and site security role, providing a visible, reassuring presence while helping to keep our people, visitors, contractors and property safe and secure.
About the role
As a Customer Service Officer within Security, you will support the day-to-day protection of the Portland site. You will welcome visitors and contractors, manage site access, carry out patrols, monitor CCTV, complete accurate incident reporting and ensure security protocols are followed in line with required standards. The role will be working on a shift basis, 38 hours per week.
Key responsibilities
- Provide a professional welcome to visitors, customers and contractors.
- Control site access and ensure visitors and contractors are correctly signed in and directed.
- Carry out site patrols and maintain a visible security presence.
- Monitor CCTV and respond appropriately to security or safety concerns.
- Open up and lock down buildings and respond to alarm activations when required.
- Complete incident logs, reports and other security documentation accurately.
- Handle incidents calmly and professionally, helping to defuse potential conflict.
- Work closely with security management and emergency services where required.
About you
You will be calm, observant and confident communicating with a range of people. You will take pride in delivering excellent customer service while maintaining high standards of safety, security and professionalism.
- Strong written and verbal communication skills.
- Good attention to detail and a vigilant approach to site security.
- Good computer literacy and confidence completing reports and records. xgikmsk
- Ability to remain calm and professional in all circumstances.
- A positive, approachable manner and excellent customer Please click on the apply button to read the full job description
Customer Services Officer in Easton employer: Tods Defence
As a Continuous Improvement Lead at our company, you'll be part of a dynamic and innovative team dedicated to driving operational excellence in our manufacturing and engineering sectors. We pride ourselves on fostering a collaborative work culture that encourages employee growth through hands-on training and development opportunities, while also offering competitive benefits and a commitment to sustainability. Located in a vibrant area, our workplace not only supports your professional aspirations but also promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
