At a Glance
- Tasks: Welcome visitors, manage site access, and ensure safety protocols are followed.
- Company: Join a reputable security team at Tods in Portland.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Work in a dynamic role with a focus on professionalism and teamwork.
- Why this job: Make a real impact on safety while delivering excellent customer service.
- Qualifications: Strong communication skills and attention to detail; previous security experience is a plus.
The predicted salary is between 12.6 - 15.4 £ per hour.
Customer Services Officer Tods are looking for professional, reliable and customer-focused Customer Service Officers to join our Security team at our Portland site.
This is an important front-of-house and site security role, providing a visible, reassuring presence while helping to keep our people, visitors, contractors and property safe and secure.
About the role
As a Customer Service Officer within Security, you will support the day-to-day protection of the Portland site.
You will welcome visitors and contractors, manage site access, carry out patrols, monitor CCTV, complete accurate incident reporting and ensure security protocols are followed in line with required standards.
The role will be working on a shift basis, 38 hours per week.
Key responsibilities
Provide a professional welcome to visitors, customers and contractors.
Control site access and ensure visitors and contractors are correctly signed in and directed.
Carry out site patrols and maintain a visible security presence.
Monitor CCTV and respond appropriately to security or safety concerns.
Open up and lock down buildings and respond to alarm activations when required.
Complete incident logs, reports and other security documentation accurately.
Handle incidents calmly and professionally, helping to defuse potential conflict.
Work closely with security management and emergency services where required.
About you
You will be calm, observant and confident communicating with a range of people.
You will take pride in delivering excellent customer service while maintaining high standards of safety, security and professionalism.
Strong written and verbal communication skills.
Good attention to detail and a vigilant approach to site security.
Good computer literacy and confidence completing reports and records.
Ability to remain calm and professional in all circumstances.
A positive, approachable manner and excellent customer service skills.
Previous security experience is desirable.
An SIA licence is desirable.
Experience within a defence or regulated security environment would be beneficial.
Why join us?
This is a varied and responsible role where you will make a direct contribution to the safety and smooth running of our Portland site.
You will be part of a supportive team and will play a key role in creating a secure, professional and welcoming environment for everyone on site.
Essential You will need to obtain Security Clearance and therefore have been based in the UK for a minimum of 5 years.
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Customer Services Officer in Lincoln employer: Tods Defence Limited
At Tods, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in Portland, Dorset. With a strong focus on employee development and a commitment to work-life balance through our 4-day working week, we provide numerous benefits including generous holiday allowances, a company pension scheme, and access to private healthcare. Join us to be part of a fast-growing business where your skills will be nurtured, and every day brings new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Lincoln
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Customer Services Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Tods Defence Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Customer Services Officer candidates.
✨Directly Apply to Tods Defence Limited
Don’t forget to apply for the Customer Services Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Tods Defence Limited.
We think you need these skills to ace Customer Services Officer in Lincoln
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Tods Defence Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Tods Defence Limited.
How to prepare for a job interview at Tods Defence Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Tods Defence Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Tods Defence Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Tods Defence Limited.
