Customer Service Representative
Our prestigious manufacturing-based client, based in Norwich, are seeking a Customer Service Representative to join their Customer Service team.
This is a full time position working 38 hours per week (09:00-17:00) on a 12 month contract
In this role, you will professionally facilitate orders and the life cycle process whilst providing customer support from inception through to shipment.
Essential Knowledge, Skills and Experience:
The ability to speak Polish – to liaise with the Customer Rep in Poland.
Carry out instructions provided in written, oral, or diagram form
Keen eye for detail
Excellent telephone / email manner
Previous experience in customer service functions and activities.
Ability to work with system-based ERP applications
Advance computer skills including Outlook, Word and Excel
Key Duties and Responsibilities:
Validate and process label artwork requests
Accurate Item Master file creation and maintenance
Label order life cycle facilitation ; internal and external communication
Label administration support to our agents and Partners
Initiate and/or modify customer set-up data through agreed-upon process ensuring accurate Customer Master file management
Ensure the day-to-day operational objectives of the department are prioritised
Adherence to and compliance with ISO 9001:2015 processes and work instructions
Actively contribute to achieving departmental objectives, metrics and targets in support of the Corporate Strategic Goals and in line with the Department Business plan.
Raise Credit Notes when required
Use the CRM to communicate pertinent customer interactions to the Sales team
Use the Business Information tool(s) for reporting requirements
Respond promptly to customer queries regarding contracts and orders
Correctly input data into the ERP system
The team member is a customer advocate to the organisation and in addition to label order entry fields customer queries and issues that may arise.
Desirable Knowledge, Skills and Experience
Driving License
German speaking (not essen...
Customer Service Representative - Polish Speaking in Norwich employer: Todd Hayes
As a Warehouse Operative with our client, you will be part of a dynamic team in Eye, Suffolk, where innovation meets quality in stainless-steel containment solutions. The company fosters a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can advance your career while enjoying a healthy work-life balance with regular hours. Join us to be part of a forward-thinking organisation that values your contributions and offers a rewarding environment.
