Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Customer Service Representative
Our prestigious manufacturing-based client, based in Norwich, are seeking a Customer Service Representative to join their Customer Service team.
This is a full time position working 38 hours per week (09:00-17:00) on a 12 month contract
In this role, you will professionally facilitate orders and the life cycle process whilst providing customer support from inception through to shipment.
Essential Knowledge, Skills and Experience:
- The ability to speak Polish – to liaise with the Customer Rep in Poland.
- Carry out instructions provided in written, oral, or diagram form
- Keen eye for detail
- Excellent telephone / email manner
- Previous experience in customer service functions and activities.
- Ability to work with system-based ERP applications
- Advance computer skills including Outlook, Word and Excel
Key Duties and Responsibilities:
- Validate and process label artwork requests
- Accurate Item Master file creation and maintenance
- Label order life cycle facilitation; internal and external communication
- Label administration support to our agents and Partners
- Initiate and/or modify customer set-up data through agreed-upon process ensuring accurate Customer Master file management
- Ensure the day-to-day operational objectives of the department are prioritised
- Adherence to and compliance with ISO 9001:2015 processes and work instructions
- Actively contribute to achieving departmental objectives, metrics and targets in support of the Corporate Strategic Goals and in line with the Department Business plan. xgikmsk
- Raise Credit Notes when required
- Use the CRM to communicate pertinent customer interactions to the Sales team
- Use the Business Information tool(s) for reporting requirements
- Respond promptly to customer queries regarding contracts and orders
- Correctly input data into the ERP system
The team member is a customer advocate to the organisation and in addition to label order entry fields customer queries and issues that may arise.
Desirable Knowledge, Skills and Experience
- Driving License
- German speaking (not essen Please click on the apply button to read the full job description
Customer Service Representative - Polish Speaking employer: Todd Hayes
As a Warehouse Operative with our client, you will be part of a dynamic team in Eye, Suffolk, where innovation meets quality in stainless-steel containment solutions. The company fosters a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can advance your career while enjoying a healthy work-life balance with regular hours. Join us to be part of a forward-thinking organisation that values your contributions and offers a rewarding environment.
