Claims & Returns Coordinator
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Our highly reputable client, based in Dereham, are currently seeking a Claims & Returns Coordinator to join their team.
This is on a temporary basis for a minimum of 3 months based in Dereham, potentially leading to a permanent opportunity for the right candidate
The Claims & Returns Coordinator is responsible for the end-to-end management, administration and continuous improvement of customer returns, carrier collections and transport claims processes. The role acts as the central coordination point between Customer Service, Logistics, Warehouse, Finance, Sales and external carriers to ensure returned goods, collection activities, customer credits and claims recoveries are managed efficiently and professionally. The position will also drive return reduction initiatives, identify root causes, improve customer experience, maximize recovery of costs from carriers and customers, and provide KPI reporting and governance across the returns and claim function. This is an office-based role to be close to the warehouse returns and logistic teams.
HOURS:
Monday Thursday, 08:30 17:00
Friday: 08:30 16:00
Knowledge, Skills & Experience:
Manage the complete Return Authorization (RAN) process from request through to
closure.
Coordinate customer returns and carrier collections.
Manage transport damage, shortage, loss and non-delivery claims.
Gather evidence and submit claims within carrier deadlines.
Track claim progress and maximize recoveries.
Maintain ERP/WMS return records.
Produce KPI reports and trend analysis.
Conduct root cause analysis and implement corrective actions.
Support customer credits and recharge processes. xgikmsk
Drive continuous improvement initiatives.
Experience in processing claims with logistics companies such as DPD, DHL, etc, is essential
Departmental Relationships
Claims & Returns Coordinator employer: Todd Hayes
As a Warehouse Operative with our client, you will be part of a dynamic team in Eye, Suffolk, where innovation meets quality in stainless-steel containment solutions. The company fosters a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can advance your career while enjoying a healthy work-life balance with regular hours. Join us to be part of a forward-thinking organisation that values your contributions and offers a rewarding environment.
