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- Tasks: Coordinate warranty services for new yachts and resolve customer issues.
- Company: Prestigious yacht manufacturing company with a strong reputation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Extensive yacht systems knowledge and excellent communication skills required.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Our prestigious Yacht manufacturing client is currently seeking a Warranty Manager to join their highly reputable company. The successful candidate can be located on the South Coast or in Wroxham, Norfolk.
As the Warranty Manager, you will deal with and coordinate responses to requests for warranty services on new boats delivered. This is a full-time permanent role, working 8am-4:30pm Monday to Friday.
Knowledge, Skills & Experience:
- Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
- Excellent IT skills MS Word and Excel
- Sailing experience
- Experience in yacht manufacturing and systems
- Excellent verbal and written communication, and interpersonal skills, as this role is customer facing
- Ability to build good relationships with customers
- Ability to communicate and demonstrate skills with customers, employees, contractors and the extended team
- Self-motivated with the ability to manage and plan multiple activities effectively
- Methodical approach to work
- Excellent analytical and problem-solving skills
- High level of attention to detail
- Able to work to schedule within a fast-paced environment
- You must have a full driving license and the ability to travel to different sites/locations
Main Responsibilities of the Warranty Manager role:
- Be the first point of contact for calls for warranty service on new yachts
- Help co-ordinate labour, materials, sub-contractors and other resources to resolve issues, keeping customers fully informed of progress whilst setting realistic expectations of the outcome
- Process warranty claims, identifying opportunities to recharge costs to suppliers/subcontractors
- Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance
- Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues in the future
- Utilise 8D and other problem-solving tools to implement solutions to ongoing problems
- Monitor cost of warranty and produce reports as required
- Occasional out of hours contact to ensure issues are resolved where required.
For further details regarding this exciting opportunity please forward a copy of your CV today!
Warranty Manager - Yachts employer: Todd Hayes Ltd
Contact Detail:
Todd Hayes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Manager - Yachts
✨Tip Number 1
Network like a pro! Reach out to people in the yacht industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their yachts and warranty processes. This will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Tip Number 3
Practice your communication skills! As a Warranty Manager, you'll need to interact with customers and team members regularly. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Warranty Manager - Yachts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Manager role. Highlight your experience with yacht systems and any relevant skills that match the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Communication Skills: Since this role is customer-facing, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can effectively communicate with customers and colleagues alike.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled warranty issues or similar challenges in the past. This will help us see your analytical skills in action and how you approach problem-solving.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Todd Hayes Ltd
✨Know Your Yachts Inside Out
Make sure you brush up on your knowledge of yacht systems, including mechanical, electrical, rigging, and joinery. Being able to discuss these topics confidently will show that you're not just interested in the role but also have the expertise needed to excel as a Warranty Manager.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with customers or resolved issues in the past. This will demonstrate your excellent verbal and written communication skills.
✨Demonstrate Problem-Solving Prowess
Familiarise yourself with problem-solving tools like 8D. Be ready to discuss specific instances where you've identified root causes of issues and implemented effective solutions. This will highlight your analytical skills and methodical approach to work.
✨Be Ready to Discuss Your Sailing Experience
If you have sailing experience, be prepared to share it! Relating your personal experiences on the water can help build rapport with the interviewers and show your passion for yachts, which is crucial for a role like this.