Production services Supervisor in Norwich

Our prestigious manufacturing-based client, based in Norwich, are seeking a Manufacturing Supervisor to join their team. This is a full-time role working Monday to Friday, 38 hours per week.

Knowledge, Skills & Qualifications:

• HNC or NVQ level 4 in an Electro-mechanical discipline
• Experience supervising teams in a manufacturing environment, ideally in machine or electro-mechanical assembly
• Strong understanding of engineering drawings, wiring diagrams, and mechanical/electrical assembly practices
• Lean, Six Sigma (Desirable)
• IOSH Managing Safety (Desirable)
• Experience with ERP/MRP systems and production reporting (Desirable)
• Background in low-volume, high-complexity machinery builds or precision assemblies (Desirable)
• Proven ability to lead, motivate, and develop production teams
• Strong organisational and problem-solving skills with the ability to react quickly to changing priorities
• Working knowledge of Lean manufacturing principles and continuous improvement methods
• Excellent communication and stakeholder-management skills
• Strong supervision skills
• Team Leadership, encouraging active and positive contributions to collaborative working
• Maintains confidentiality

Position Overview:

The Manufacturing Supervisor will supervise a team responsible for both electrical and mechanical machine assembly operations. This role ensures that production output meets safety, quality, delivery, and cost targets while fostering a culture of continuous improvement and high team performance. The Supervisor will oversee day-to-day shop-floor activities, coordinate workflow, support technical problem-solving, and ensure adherence to assembly standards, engineering specifications, and operational procedures.

Key Performance Indicators:

• Manufacturing Efficiency KPIs (set-up, run, waste, costs etc.)
• On-time to Plan manufacture complete and picked for shipment
• Inventory Accuracy
• Quality Complaints

Key Accountabilities:

• Quality and on-time manufacture of machine products manufactured in Norwich
• Direct and motivate the manufacturing team
• Support training and upskilling of assemblers, including competency assessments and cross-training
• Ensuring all EHS standards and policies are adhered to and that the safety culture is actively promoted
• Ensuring all BRCGS standards and policies are adhered to
• Conduct daily briefings, allocate work, and ensure appropriate resource coverage across shifts
• Oversee the assembly of machinery, sub-assemblies, and electro-mechanical units to engineering drawings, wiring diagrams, and build specifications
• Monitor workflow and production schedules to ensure on-time delivery and adherence to schedule
• Ensure metrics and targets are clear using Visual Management across the department
• Coordinate with Supply Chain, Engineering, and Quality, to resolve constraints and ensure smooth operations
• Ensure compliance with manufacturing processes, standard work, and assembly documentation
• Enforce quality standards and ensure first-time-right output
• Conduct in-process inspections and support root-cause analysis for defects or rework issues
• Maintain compliance with ISO, safety, and regulatory requirements
• Support implementation of engineering changes and ensure documentation is updated and followed
• Identify and implement improvements using Lean tools such as 5S, Kaizen, standard work, and waste reduction
• Analyse production data to uncover trends, bottlenecks, and opportunities for efficiency gains
• Ensure risk assessments, method statements, and equipment checks are up to date
• Abide by all statutory requirements and adhere to and promote all company policies and procedures including those relating to HR, quality, food safety, environmental, and health and safety

Therefore, the job holder must:

• Follow the agreed process within E1 and not deviate from, bypass or circumnavigate the E1 system in any way (unless formally approved by their line manager/LG) to perform these tasks
• Complete all assigned E1 training modules in the Learning Management System (LMS) relating to their assigned E1 Learning Plan
• Be formally signed off, by their Line Manager, as competent before access to the live E1 environment is granted

Benefits:

• Auto enrolment pension after 3 months, employees contribute 10%
• Annual leave starts at 24 days per year, increasing by 1 day per year for 4 years up to 28 days, and after 10 years increases to 30 days
• Wellbeing days
• Family Summer Day
• Christmas Party
• Pantomime
• Employee excellence awards
• Peer recognition programme
• One Good Apple
• After successful 6-month probation, option to join Private Healthcare Insurance, taxable benefit
• Companywide profit share scheme, potentially dependent on company profit after one year passed probation
• Free refreshments, tea & coffee on site
• Free fruit Wednesdays
• Access to an EAP, which also covers immediate family members
• Access to fully trained mental health first aiders

For further details regarding this great opportunity, please email a copy of your CV today.