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- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues in a dynamic environment.
- Company: Join a leading independent Oil & Gas operator in Norwich with a vibrant team culture.
- Benefits: Full-time contract, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a diverse team and make a real difference in IT support.
- Qualifications: BTEC/NVQ level education or relevant certifications preferred; experience in IT support is a plus.
- Other info: Flexible role with opportunities to learn new technologies and advance your career.
The predicted salary is between 28800 - 43200 £ per year.
Qualifications Required:
- BTEC / NVQ level education or vendor specific (e.g. Microsoft / CompTia) certification preferred.
- At least 1 year experience in a similar role preferred.
This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work.
Our client, a leading independent Oil & Gas operator based in Norwich, are currently seeking an IT Support Technician to join their team. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment.
As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements.
Key Responsibilities Include:
- Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools.
- To provide a high level of flexibility and IT support for users.
- To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements.
- To assist in monitoring the availability of resources to end users.
- To assist in backup processes when required.
- Ensure compliance of policies and procedures.
- To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments.
- To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team.
The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation.
Experience / Skills Required:
- Windows 10 and 11 OS deployment and support in an Active Directory environment.
- Microsoft Powershell.
- Microsoft Office Applications and Office 365.
- Familiar with Microsoft Active Directory user account management.
- An understanding of NTFS Permissions.
- Both local and GPO Security Policies.
- User Hardware Board level support and configuration including desktops and laptops.
- PC Peripherals such as Printer configuration and support.
- Core knowledge in networking technologies such as TCP/IP, 802.1X and VLANs.
- A working understanding of DHCP and DNS.
- Awareness of Information Security best practices.
- Conceptual understanding of AntiVirus, URL Filtering and spam identification.
- Business Audio and Visual Solutions such as projectors and conference systems.
- Backup Methodologies and practices.
- Understanding of availability Monitoring tools.
Personal Qualities:
- Trustworthy, responsible, and has good communication skills.
- Approachable demeanour with a passion for helping users.
- Strong communication skills, both written and verbal.
- End user focused with an excellent work ethic driven by providing great customer service.
- A self-starter looking to develop both themselves and the role.
- Able to take initiative and quick to learn on the job.
- Good time keeping.
- A high degree of flexibility is essential, as the position involves working with a wide range of technologies and learning new skills when required.
- The successful candidate will have strong problem-solving abilities, excellent attention to detail, and a commitment to delivering a high level of IT support while adapting quickly to new challenges.
For further details regarding this exciting opportunity please forward a copy of your CV today!
Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive, we are unable to respond to everyone individually; however, your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch.
Todd Hayes is acting as an Employment Business in relation to this vacancy.
It Support Technician in Norwich employer: Todd Hayes Ltd
Contact Detail:
Todd Hayes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Technician in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with current employees at the company you're eyeing. You never know who might give you the inside scoop or even refer you for the role!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common IT support scenarios. Practice explaining how you've solved problems in the past, as this will show your potential employer that you're not just book-smart but also hands-on savvy.
✨Tip Number 3
Show off your personality! Companies want to see if you'll fit into their team culture. Be yourself during interviews and let your passion for IT shine through. Remember, they’re looking for someone who’s not just skilled but also a great team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your CV ready and hit that apply button!
We think you need these skills to ace It Support Technician in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the IT Support Technician role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your qualifications!
Show Off Your Soft Skills: Since this role requires great communication and a customer-focused attitude, let us know about your interpersonal skills. Share examples of how you've helped users in the past or resolved issues effectively – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's relevant to the role. Make it easy for us to see why you’re the perfect fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Todd Hayes Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Microsoft Office applications, and Active Directory. Be ready to discuss your experience with hardware and software troubleshooting, as well as any specific projects you've worked on that relate to the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you had to think on your feet or adapt quickly to new challenges. This will demonstrate your strong problem-solving abilities and your commitment to delivering high-quality support.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a common issue, so being approachable and clear will help you stand out.
✨Be Ready for Flexibility
This position requires a high degree of flexibility, so be prepared to discuss how you've adapted to changing environments or learned new technologies quickly. Highlight your willingness to take initiative and your passion for helping users, as these qualities are essential for success.