TodayTix Group is seeking a proactive CX Support Manager to lead our UK Customer Experience team across London and NYC, shaping day-to-day operations and driving high-quality customer support. This role partners with Ops, Product, and Data, and is focused on optimizing workflows, performance, and escalation management.
You will guide CX Leads and Agents, own staffing plans, and translate strategy into actionable plans while embracing AI innovations to reduce friction for customers.
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Senior CX Manager, UK & NYC employer: Todaytixgroup
TodayTix Group is an exceptional employer, offering a dynamic and inclusive work culture that thrives on collaboration and innovation. With a strong focus on employee growth, we provide comprehensive onboarding, regular performance reviews, and a generous benefits package including flexible working arrangements and professional development budgets. Located in the vibrant Greater London area, our team enjoys the unique advantage of being at the heart of the cultural scene, with access to complimentary tickets for shows and events, fostering both personal and professional enrichment.
