At a Glance
- Tasks: Provide top-notch support via chat, phone, and email while sharing feedback to improve our AI tools.
- Company: Join TodayTix Group, a leader in customer experience innovation.
- Benefits: Flexible hybrid work, structured onboarding, and continuous performance feedback.
- Other info: Great opportunity for growth in a dynamic, supportive environment.
- Why this job: Be the voice of our customers and help shape the future of our products.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 35000 - 42000 £ per year.
Today Tix Group is seeking a thoughtful Customer Experience Support Specialist in a hybrid NYC role.
You’ll handle chat, phone, and email support across our brands, serve as a frontline agent, and contribute meaningful feedback to our chatbot and product teams.
The role includes a structured onboarding period and ongoing performance feedback.
Qualified candidates must be based in the greater NYC area, with 1–2 days in the office weekly and a schedule that covers weekends.
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Hybrid CX Support Specialist – AI-Driven Help & Feedback in England employer: Todaytixgroup
At Todaytixgroup, we pride ourselves on being an exceptional employer that fosters innovation and collaboration within a dynamic hybrid work environment. Our commitment to employee growth is reflected in our robust professional development support and flexible working arrangements, ensuring that you can thrive both personally and professionally while contributing to our cutting-edge AI-driven ticketing platform.
