Operations & Implementation Associate

About TodayTix Group

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands—including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema—connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. New joiners are set up for success with a 90‑day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to bring new voices, talent, and perspectives to the table.

About the Role

Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a detail-oriented, proactive, and adaptable Operations & Implementation Associate to join the PxT team. You’ll be the operational backbone of live partner launches — executing event builds, managing inventory and pricing, supporting partner-facing reporting, and being a reliable presence on‑site when it counts. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap, NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales.

Please note: this is a full‑time role and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. The salary range for this role is £28,000 - £30,000 per year.

What Success Looks Like

• Event builds in our ticketing systems are accurate, on time, and require minimal rework.
• Partners receive timely, reliable reporting and feel supported through launch and beyond.
• Inventory and pricing are managed proactively, with issues flagged and escalated before they become problems.
• On‑site event support is smooth, professional, and reflects well on PxT as a platform.
• SOPs and documentation are maintained to a standard that means anyone on the team can pick up where you left off.

What You’ll Do

• Execute assigned event builds in the TodayTix ticketing platform—accurate pricing, inventory, allocations, and availability across all channels.
• Manage daily inventory adjustments and implement pricing strategies as directed, flagging issues to senior team members proactively.
• Support partner operational queries and ad‑hoc reporting, escalating where needed.
• Provide on‑site support at event launches, including box office operations, ticket scanning, and training venue and FOH staff.
• Contribute to ticketing SOPs, operational runbooks, and partner‑facing training materials.

We’re Looking for Someone With

• 1–2 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end.
• Hands‑on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued.
• Strong organizational skills and high attention to detail — you catch things others miss and don't let them slip.
• Comfort working across multiple concurrent workstreams in a fast‑paced, sometimes ambiguous environment.
• Excellent written and verbal communication skills; you can translate operational detail into clear partner‑facing language.
• Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers.
• Flexibility to work some evenings and weekends, particularly around event launches.
• Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what’s on stage.

Nice to Have

• Experience working within a SaaS or product‑led organization, or comfort navigating product development timelines.
• Familiarity with project management tools (Notion, Monday.com, Asana, or similar).
• Experience supporting partner or client onboarding in an operational or implementation capacity.
• Exposure to the US and/or UK live events markets.

Good To Know

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:

• Hybrid work environment (blend of in‑office and at‑home days)
• Up to 4 weeks per year of flexible 'work from anywhere'
• Generous pension match
• Access to a bespoke Pension scheme
• Complimentary tickets to shows and events
• Employee Assistance Programme
• Access to a corporate rate Vitality PMI plan
• Healthcare cash plan
• Season Ticket loans
• Birthday off
• Three months of fully paid Parental Leave
• Employee Charity Donation Matching
• Annual Professional Development Budget
• Cycle to work scheme
• Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero‑tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.