Lead Product Designer, Powered by TodayTix in London

About TodayTix Group:

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands – including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema – connects millions of customers with the best in live entertainment.

Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group:

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

Powered by TodayTix (PxT) is TodayTix Group's enterprise ticketing and e-commerce division — the technology and tools that help the world's leading cultural organizations, attractions, and live events power their box office and drive online sales. We work with some of the most exciting venues, producers, and event organizers on the planet, and we're building the platform that helps them thrive.

We’re looking for a Lead Product Designer to join our Powered by TodayTix team to expand our partner portal to support theatre, sports, attractions, exhibitions and more. You’ll set the bar for design quality, translating complex, nuanced industry concepts into clear, elegant user flows — bringing systematic UX thinking, a refined eye for UI detail, and the confidence to drive decisions forward independently.

This role sits at the heart of our B2B inventory and event management platform, shaping the experience for live event partners who rely on it to run their business. If you’re passionate about making complex tools feel effortless and thrive in a fast-paced, collaborative environment, we’d love to hear from you.

Please note: This full-time position is based in London. We encourage collaboration by working a minimum of 2 days per week in the office, whilst also offering flexibility for employees to choose where they work for the rest of the week.

What Success Looks Like:

• Independent Execution: You drive complex projects end-to-end with minimal oversight, proactively managing stakeholder expectations and scope changes.
• Strong Design Collaboration: You articulate design decisions clearly, rationally and objectively, advocate for users, and bring cross-functional partners along with you.
• Growth Mindset: You approach challenges as opportunities to learn, and raise the bar for the people around you.
• Design System Stewardship: You leverage and evolve the Design System with taste and judgement, pressure testing the scalability of each component setting standards the broader team can follow.
• Craft Leadership: You consistently translate complex, nuanced product challenges into simple, intuitive user flows — without sacrificing depth or business logic.

What You'll Do:

• Lead design across complex B2B product initiatives, from early discovery through delivery and QA.
• Collaborate closely with product managers, engineers, and other designers to define and craft outstanding product experiences.
• Lead design reviews and brainstorming sessions, presenting regularly to design leadership and company executives.
• Proactively set expectations with stakeholders and communicate clearly when scope or direction shifts.
• Promote a culture of design excellence — mentor other designers, champion quality, and lead by example.
• Use AI tools fluently across your workflow (research, ideation, prototyping, and production) and help establish best practices for the team. This includes using AI-assisted coding to ship frontend components and maintain design system quality without always relying on a developer.
• Partner with developers to ensure designs are implemented accurately and to a high standard.
• Regularly use the product to uncover usability issues, identify bugs, and suggest thoughtful improvements.

We’re Looking for Someone With:

• 6+ years of experience in Product Design, with experience in a lead or senior capacity.
• Strong UX fundamentals and a refined eye for UI — able to simplify complex concepts and work within a Design System with taste and judgement.
• B2B or dashboard/data-heavy design experience — comfortable designing for complex, information-dense products.
• Proficiency in Figma and prototyping tools, with experience conducting generative and usability research.
• A strong portfolio of user-centred, beautifully executed UI — ideally including B2B or enterprise product work.
• AI fluency — you actively use AI tools to work faster and smarter, including a willingness to use AI-assisted coding to contribute directly to the design system and frontend.
• The ability to work independently, manage multiple projects, and drive work forward without excessive oversight.
• Excellent communication skills — able to present and defend work to stakeholders at all levels with clarity and confidence.
• Experience working in a squad, collaborating with developers and QA engineers to ensure timely, high-quality delivery.

Good To Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:

• Hybrid work environment (blend of in-office and at-home days)
• Up to 4 weeks per year of flexible 'work from anywhere'
• Generous pension match
• Access to a bespoke Pension scheme
• Complimentary tickets to shows and events
• Employee Assistance Programme
• Access to a corporate rate Vitality PMI plan
• Healthcare cash plan
• Season Ticket loans
• Birthday off
• Three months of fully paid Parental Leave
• Employee Charity Donation Matching
• Annual Professional Development Budget
• Cycle to work scheme
• Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.

For information on our UK Privacy policy, click here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.