Account Manager, ARTHOUSE London

About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands— including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema —connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we’re building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role: ARTHOUSE London is a creative digital agency focused on helping theatre, live entertainment and cultural experiences connect meaningfully with audiences through strategic, data-informed campaigns and compelling storytelling. We combine digital strategy, creative content, media planning, and audience growth to deliver work that drives impact, engagement and ticket sales.

We’re looking for a proactive and detail-oriented Account Manager to join our ARTHOUSE London team and play a key role in delivering high-quality, integrated marketing campaigns for our clients. This role sits at the centre of campaign execution, ensuring seamless coordination across strategy, creative, media, and analytics to bring ideas to life effectively and efficiently. Your work will directly impact campaign performance, client satisfaction, and the scalability of our delivery operations, ensuring campaigns are executed smoothly, insights are clearly communicated, and opportunities for optimisation are continuously identified.

If you thrive in a fast-paced, collaborative agency environment and are passionate about delivering exceptional work, improving processes, and using data to drive better outcomes, we’d love to hear from you. Please note: this is a full time role and qualified candidates must be based in the greater London area. We work on a hybrid model: most weeks the ARTHOUSE London team works 4 days per week onsite and 1 day at home. The salary range for this role is £35,000 - £45,000 per year.

What Success Looks Like:

• Campaign Delivery Excellence: Campaigns are delivered on time, on budget, and to a high creative and operational standard, with minimal errors or rework required.
• Operational Efficiency & Process Improvement: Identifying and implementing a meaningful process that enhances team efficiency, clarity, or delivery speed.
• Client Confidence & Satisfaction: Building trusted client relationships through clear communication, proactive updates and positive feedback on campaign execution and collaboration.
• Cross-Team Collaboration & Alignment: Effectively coordinating with strategy, creative, media, and analytics teams to ensure campaigns are fully aligned, well-executed, and informed by data-driven insights.
• Performance Insight & Impact: Delivering clear, actionable reporting that not only tracks KPIs but surfaces insights that improve future campaign performance and client outcomes.
• Scalable Delivery Practices: Contributing to the development of repeatable processes, templates, and best practices that support Arthouse’s growth and increasing campaign volume.

What You’ll Do:

• Lead the on-going execution of client campaigns, owning timelines and deliverables from briefing to launch.
• Act as a day-to-day contact for client questions about campaign activity, status, timings and outputs.
• Monitor campaign performance and raise actionable insights with internal teams and clients.
• Prepare briefing documents, status updates and post-campaign recaps for clients.
• Participate in client meetings to capture actions, clarify priorities and translate needs into clear internal next steps.
• Prepare regular operational reports and dashboards, ensuring performance is evaluated against agreed KPIs.
• Highlight trends and operational learnings that can improve delivery processes and client experience.
• Work closely with strategy, creative, media buying, digital and analytics teams to ensure seamless and integrated campaign execution.

Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time.

We’re Looking for Someone With:

• 4+ years’ experience in account management or campaign delivery within an agency, consultancy or marketing environment.
• Strong project coordination and organisational skills with attention to detail.
• Comfortable managing multiple campaigns and deadlines with autonomy.
• Excellent communication skills, both written and verbal.
• Experience with digital marketing channels and campaign workflows.
• Familiarity with project tools such as Asana, Monday.com, Google Workspace or similar.
• A positive, solution-oriented attitude and a collaborative mindset.

Good To Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:

• Hybrid work environment (blend of in-office and at-home days)
• Up to 4 weeks per year of flexible 'work from anywhere'
• Generous pension match
• Access to a bespoke Pension scheme
• Complimentary tickets to shows and events
• Employee Assistance Programme
• Access to a corporate rate Vitality PMI plan
• Healthcare cash plan
• Season Ticket loans
• Birthday off
• Three months of fully paid Parental Leave
• Employee Charity Donation Matching
• Annual Professional Development Budget
• Cycle to work scheme
• Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour and any form of exploitation. We extend these high standards to all employees, contractors, partners and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.