Senior Manager, Platform Operations →

About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands – TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema – connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

Life at TodayTix Group: We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact. New joiners are set up for success with a 90‑day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice‑yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans – people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role: TodayTix Group is on a mission to find a seat for everyone. We connect audiences to live entertainment experiences they'll love, making it easier, faster, and more joyful to discover and buy tickets. We're a diverse, dynamic team united by a shared love for live events. We foster an environment of innovation, collaboration, and continuous learning, offering unparalleled opportunities to make a meaningful impact. We're looking for a generalist operator to join the team – someone with sharp judgment, a bias to action, and the instinct to dig into a problem, figure out what to measure, and ship a solution without waiting for instructions. You'll work across e-commerce, customer experience, data, and operations – owning problem spaces end‑to‑end from identification through delivery and measurement.

What Success Looks Like:

• Problems found and solved: You consistently spot problems worth solving and drive them to resolution.
• Customer signal in the room: Customer feedback, support data, and behavioural signals visibly influence what gets built.
• Measurement that matters: New capabilities ship with success criteria defined upfront and honest reads after.
• Clarity that moves people: When you frame a problem, write a recommendation, or present a post‑launch read, people act on it.
• Expanding scope: Over time, you own more because you've earned trust through execution.

What You'll Do: Own problem spaces across e‑commerce, CX, and operations end‑to‑end – define success criteria, build dashboards, run analysis, and present actionable reads to leadership. Dig into customer and operational data to find the problems worth solving, then partner with product and engineering to solve them. Talk to customers, operators, and support agents to build qualitative context around quantitative signals. Build prototypes, dashboards, automations, and analyses using whatever tools fit – SQL, spreadsheets, AI tools, lightweight apps. Write things down: frame problems, define ownership, and make next steps obvious so engineers and operators can move faster. Partner with the data team on metrics definitions, data quality, and self‑service capabilities.

We're Looking for Someone With:

• 5+ years of professional experience with real reps across different types of work.
• Energised by breadth and ownership – you want to do more and own more than your current role lets you.
• A track record of moving from problem identification to shipped solution without heavy direction.
• Strong analytical skills: comfortable with SQL, data visualisation, and translating data into recommendations.
• Customer empathy – you've talked to real users and changed your mind based on what you heard.
• Builder mentality – you've made things and you're comfortable picking up tools, data, and automation to get something working.
• Fluency with AI tools as part of your daily workflow.
• Clear, concise written and verbal communication.
• Self‑directed but coachable – you take initiative and own outcomes, but you adapt when the direction changes.

Bonus: experience in live entertainment, ticketing, or marketplace businesses.

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability or any other characteristic protected by law.