TodayTix Group in London is seeking a proactive CX Support Manager to lead the UK Customer Experience team, bridging London and NYC, and shaping day-to-day performance. You’ll manage CX Leads and Agents, own staffing and queue decisions, and collaborate with Ops, Product and Data to push AI-driven improvements across channels.
This role requires 5–6 years in CX with at least 2 years managing teams, plus strong written communication and a demonstrated ability to translate strategy into practical
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Senior CX Manager: Lead UK–NYC Customer Experience employer: TodayTix Group
TodayTix Group is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. As a Senior Product Designer, you'll enjoy collaborative opportunities with cross-functional teams, a commitment to design excellence, and ample room for professional growth within a company that values your contributions and encourages a culture of continuous learning.
