At a Glance
- Tasks: Lead client operations and ensure smooth software implementations from start to finish.
- Company: Join a passionate team in the theatre and live experiences industry.
- Benefits: Enjoy remote work, healthcare, generous leave, and professional growth opportunities.
- Other info: Dynamic role with room for growth and creativity in a supportive environment.
- Why this job: Make a real impact while experimenting with new tools and processes.
- Qualifications: 5+ years in technical implementation and strong client communication skills.
The predicted salary is between 54000 - 66000 £ per year.
- Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work
- We’re looking for a proactive, adaptable Senior Manager, Client Operations & Implementation to join the Px T Partner Success team
- As a hands-on leader reporting to the NYC-based Sr. Director of Operations & Implementation, you’ll translate signed contracts into successful go-lives
- But you’ll also bring curiosity and a builder’s mindset: experimenting with new tools (including AI), identifying patterns across implementations, and turning lessons learned into better playbooks.
- You won’t always have a defined path — and that’s part of what makes this exciting
- On-Time, High-Quality Implementations — delivered on schedule, meeting technical and business requirements with minimal post-go-live issues
- Client Confidence & Adoption — clients are fully trained and able to independently manage ticketing, reporting, and daily operations at launch
- Post-Launch Reliability — clients receive consistent troubleshooting & technical support after go-live, with 7-day coverage running smoothly for partners who require it
- Risk & Issue Management — risks are identified early, communicated clearly, and mitigated before they impact timelines or trust
- Cross-Functional Execution — strong partnerships with Product, Engineering, Sales, and Support drive smooth implementations and handoffs
- Team Leadership & Consistency — direct and indirect reports deliver consistent, high-quality execution across all projects
- Own end-to-end implementation delivery — driving execution from kickoff through go-live so timelines, scope, and quality standards are consistently met
- Lead hands-on technical configuration — partnering on configuration of client websites and microsites, implementing client-specific features, and managing data migrations and system integrations
- Train and support clients through launch and beyond — leading enablement so clients can confidently run Px T day to day, then staying engaged post-launch to troubleshoot and cover features outside client self‑service
- Scope complex projects and manage risk — breaking large initiatives into clear tasks and milestones while proactively surfacing and mitigating issues before they threaten timelines or trust
- Identify patterns across implementations — turn them into better process, templates, and tooling — including experimenting with AI and automation — so this role leaves a real mark on how Px T scales delivery
- Partner cross‑functionally — with Product, Engineering, Sales, and Support to resolve blockers and ensure clean handoffs at every stage
- Set support coverage schedules, and manage and mentor direct and indirect reports — help design shifted 7-day coverage for partners who need it and provide clear prioritisation and feedback to grow the team
Benefits
- Remote friendly / Hybrid work environment
- Healthcare, vision, and dental plans, with generous contributions from the company
- Life and disability insurance
- Paid Parental Leave
- Generous 401(k) Matching
- Flexible Paid Time Off
- Free membership to One Medical Group & Employee Assistance Program
- Annual Professional Growth Budget
- Employee donation matching
- Employee Referral Program
- Work From Home budget
- Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
- Remote friendly / hybrid work environment
- Generous pension match
- Access to a bespoke Pension scheme
- Complimentary tickets to shows and events
- Employee Assistance Programme
- Healthcare cash plan
- Season Ticket loans
- Birthday off
- Three months of fully paid Parental Leave
- Salary Sacrifice Car Scheme & RAC Membership
- Employee Charity Donation Matching
- Work From Home budget
- Annual Professional Development Budget
- Cycle to work scheme
- Employee Referral Bonus
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
We encourage all to apply This is a role for someone who thrives at the intersection of client-facing delivery and internal process-building — someone who can own complex implementations end-to-end while also helping define how we do this work as we scale We’re looking for someone who’s ready to grow into greater ownership and autonomy as they prove themselves in the role — this is a role with real room to expand, not a fixed job description
Requirements & Responsibilities
- Proven experience managing the full lifecycle of software implementations, from contract signing through go-live
- Comfort operating in ambiguity — able to figure out what “good” looks like without a defined playbook and bring others along
- Experience with ticketing, CRM, or e-commerce systems
- Experience directly managing people — setting priorities, giving regular feedback, and supporting professional growth
- Excellent client communication and training skills — able to manage expectations, translate complexity, and build trust
- Demonstrated project management expertise — task definition, timeline ownership, and resource coordination across complex, concurrent projects
- A proactive problem-solver with strong risk identification instincts and high attention to detail
- Experience in the arts, live events, or attractions industries is a bonus
- 5+ years of experience in technical implementation, professional services, or solutions consulting within a Saa S or B2B technology environment
- Curiosity about how AI and new tools can improve delivery operations — not required to be an expert, but genuinely interested
- #J-18808-Ljbffr
Senior Manager of Client Operations & Implementation in London employer: TodayTix Group
TodayTix Group is an excellent employer for Software Engineers, offering a dynamic work environment in Greater London where innovation meets flexibility. With a strong focus on employee growth, the company provides opportunities to work with cutting-edge AI technology while fostering a collaborative culture that values creativity and teamwork. The hybrid work model ensures a balanced approach to work-life integration, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager of Client Operations & Implementation in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager of Client Operations & Implementation at TodayTix Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TodayTix Group or be willing to refer you for that Senior Manager of Client Operations & Implementation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TodayTix Group who’s on the lookout for their next Senior Manager of Client Operations & Implementation star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager of Client Operations & Implementation role at TodayTix Group!
We think you need these skills to ace Senior Manager of Client Operations & Implementation in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TodayTix Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TodayTix Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TodayTix Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
