Senior Implementation Manager in London

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About TodayTix Group

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands—including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema—connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we’re building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role

Powered by TodayTix (PxT) is TodayTix Group’s enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a Senior Implementation Manager to own client implementations end-to-end, picking up where Sales leaves off and driving each project through successful go-live, while building the processes and playbooks that scale with us. In this role, your client relationships are built through delivery, not sales account or P&L ownership. You’ll be hands-on with clients, translating their needs into technical reality and making complex things feel simple. You’ll also bring a builder’s mindset: spotting patterns across implementations, experimenting with tools (including AI) and turning lessons learned into better ways of working. Please note: This is a full-time role and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility for the remainder of the week. The salary range for this role is £45,000 - £55,000.

What Success Looks Like

• Implementations go live on time, meet technical and business requirements, and have minimal post-launch issues.
• Clients launch confidently and can independently manage ticketing, reporting, and daily operations from day one.
• Risks are caught and communicated early, before they impact timelines or trust.
• Each implementation leaves the team with better processes, templates, or tooling than the one before.

What You’ll Do

• Own implementations end-to-end, from kickoff through go-live, keeping timelines, scope, and quality on track.
• Manage hands-on technical configuration: websites, microsites, data migrations, and system integrations.
• Be the primary client contact, translating needs into clear requirements, managing expectations, and guiding clients toward what will actually work.
• Collaborate cross-functionally with Product, Engineering, Sales, and Support to keep implementations moving and handoffs clean.
• Build and improve how we work, turning lessons learned into processes, templates, and tooling.
• Support direct reports with clear priorities, regular feedback, and room to grow.

We’re Looking for Someone With

• 5+ years running implementations in a SaaS or B2B environment, owning the full lifecycle from contract to go-live.
• Strong project management skills across concurrent projects, with a track record of shipping quality work in ambiguous environments.
• Clear, confident communication, able to hold a firm position with clients while keeping the relationship intact.
• A natural instinct to build process and experiment with tools (including AI) to improve how work gets done.
• Some experience supporting or managing others, even informally.
• Experience in arts, live events, ticketing, or attractions is a bonus, not a requirement.

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.