Paid Social Manager, ARTHOUSE London

About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands includes TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema, connecting millions of customers with the best in live entertainment.

Life at TodayTix Group: We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans who love theatre and live experiences.

About ARTHOUSE London: We are a marketing agency built specifically for the world's most ambitious live productions. We bring genuine creative soul and performance rigour to every campaign. ARTHOUSE is part of TodayTix Group, with offices in London and New York. Our clients include some of the most iconic productions on the West End and Broadway.

About the Role: We're looking for a skilled and driven Paid Social Manager to manage campaigns and client relationships across a slate of live entertainment accounts. In this role, you'll bring solid hands-on experience in paid social — particularly Meta — and a proactive approach to campaign performance. You'll work closely with the wider ARTHOUSE London team to deliver work that is both creatively sharp and commercially rigorous. This is a role for someone ready to grow into ownership — taking on more responsibility for their accounts, their client relationships, and their strategic thinking over time.

Please note: this is a full-time role and qualified candidates must be based in the greater London area. We work on a hybrid model: generally, the ARTHOUSE London team works 4 days per week onsite and 1 day at home.

What Success Looks Like:

• Campaigns are accurately tracked, launched to best practice, and consistently delivering against client objectives.
• Clients feel supported and confident, with a reliable and knowledgeable point of contact on paid social.
• Performance opportunities are identified and flagged proactively, with a willingness to act on them.
• Media strategy and campaign creative are well-aligned, through close collaboration with account and creative teams.
• You are growing your platform knowledge and channel expertise, and contributing positively to the team around you.

What You'll Do:

• Manage the setup and optimisation of paid social campaigns across Meta, TikTok, and other relevant platforms.
• Support campaign structure, audience strategy, creative rotation and budget allocation across multiple accounts.
• Ensure campaigns are accurately tracked, launched to best practice, and delivering against client objectives.
• Identify performance opportunities and flag them proactively, acting on them with curiosity and initiative.
• Monitor and interpret key metrics including ROAS, CPA, CTR, CPM and conversion rate.
• Make optimisation decisions and communicate their rationale clearly to your team and clients.
• Build an understanding of what good looks like for each client and work to consistently meet that bar.
• Contribute to post-campaign analysis and quarterly reviews.
• Support client relationships, acting as a reliable and knowledgeable point of contact on paid social.
• Collaborate with account and creative teams to ensure media strategy and campaign creative are aligned.
• Communicate performance clearly — in writing and in person — to both internal teams and clients.
• Stay current on platform developments, new formats, and emerging best practice.
• Contribute to a high standard of paid social work across the agency.

We're Looking for Someone With:

• 2 to 4 years of hands-on paid social experience, ideally within an agency environment.
• Strong working knowledge of Meta Ads Manager and at least one other major platform.
• The ability to manage multiple accounts independently and to a high standard.
• A comfort owning client relationships and presenting performance to non-technical audiences.
• A data-literate mindset — able to interpret results, draw clear conclusions, and make recommendations.
• A genuine interest in live entertainment, culture, or the arts is a plus but not a requirement.
• A clear, direct communication style and a collaborative approach to getting things done.

Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually. We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process.

Good To Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits, including a hybrid work environment, flexible 'work from anywhere', generous pension match, complimentary tickets to shows and events, and more.

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on any characteristic protected by law.