Senior Operations & Implementation Associate

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group: We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we’re building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a Senior Operations & Implementation Associate to join the PxT team. You’ll own the end-to-end setup and launch of multiple partner events, manage complex inventory and pricing scenarios, serve as a key operational point of contact for partners, and be a reliable presence on-site when it counts. You’ll bring a track record in ticketing operations and the judgment to work independently — escalating when needed, but not waiting to be told what to do. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap, NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales.

Please note: this is a full-time role and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. The salary range for this role is £31,000 - £35,000 per year.

What Success Looks Like:

• Partner launches are owned end-to-end — on time, accurate, and requiring minimal escalation.
• Partners receive timely, reliable reporting and feel supported through launch and beyond.
• Inventory and pricing decisions are made with confidence, and issues are resolved before partners notice them.
• On-site event support is smooth, professional, and reflects well on PxT as a platform.
• SOPs and documentation are maintained and improved, with patterns surfaced back to leadership to inform process decisions.

What You’ll Do:

• Own the setup and launch of multiple partner events in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels.
• Manage complex inventory and pricing scenarios across concurrent partners, identifying and resolving issues before they reach the partner.
• Serve as a reliable operational point of contact for partners, handling most queries independently and escalating with context when needed.
• Lead on-site support at event launches, including training venue and FOH staff on PxT ticketing workflows.
• Own and improve ticketing SOPs and operational runbooks; surface patterns in friction with structured recommendations, not just observations.

Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time.

We’re Looking for Someone With:

• 3–4 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end.
• Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued.
• Strong organizational skills and high attention to detail — you’ve managed multiple concurrent workstreams and know how to keep things from slipping.
• Confidence working independently and making judgment calls; you escape with context, not just problems.
• Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language.
• Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers.
• Flexibility to work some evenings and weekends, particularly around event launches.
• Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what’s on stage.

Nice to Have:

• Experience working within a SaaS or product-led organization, or comfort navigating product development timelines.
• Familiarity with project management tools (Notion, Monday.com, Asana, or similar).
• Experience supporting partner or client onboarding in an operational or implementation capacity.
• Exposure to the US and/or UK live events markets.