Part Time Travel Trade Executive (Fixed Term Contract)

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands—including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema—connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world‑defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group: We thrive in a nimble, growth‑oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact – because we’re building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90‑day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice‑yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans – people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role: We are seeking a Part‑Time Travel Trade Executive to support our B2B team and play an instrumental role in providing a 6 star experience to our valuable partners. The ideal candidate has previous customer service experience and a knowledge of the Travel Trade Landscape. Reporting directly into the Trade Manager in London, you will coordinate key tasks for our partners, from processing bookings to collaborating with concierge agents in order to fulfill partner requests. You must be organised with a strong attention to detail, a clear and thoughtful communicator, and comfortable working in a fast‑paced, yet exciting environment.

Please note: This is a part‑time Fixed Term Contract role: coverage is 20‑hours‑per‑week, from March 2026 through January 2027. The position will involve shifts Monday to Friday, including bank holidays, with typical working hours from 14:00 to 18:00 (and occasionally 13:00 to 17:00). Attendance at B2B trade events may be required from time to time. This is a hybrid position with a mandatory monthly visit to the office, and training will be delivered through a combination of in‑office and remote sessions. The hourly wage for this opportunity is £13.85 – £14.

What Success Looks Like:

• Partner Relationship Management → Maintaining strong, responsive relationships with B2B partners and concierge agents, ensuring a consistently high level of service.
• Booking Accuracy & Fulfilment → Processing bookings efficiently across multiple channels with minimal errors and timely supplier coordination.
• Product Knowledge & Trade Engagement → Demonstrating strong product knowledge through regular trade nights and familiarity trips, and applying insights to partner support.
• Team Collaboration → Working closely with the Trade Manager and wider team to achieve shared service and commercial goals.

What You’ll Do:

• Maintain and develop relationships with B2B partners to ensure excellent ongoing service.
• Understand individual partner business requirements and anticipate their needs and requests.
• Process bookings accurately across online and offline systems, ensuring seamless fulfilment.
• Build and manage relationships with concierge agents and service bookings via telephone.
• Liaise with supplier partners (shows and attractions) to ensure effective booking fulfilment.
• Respond to partner queries and provide timely assistance and support.
• Maintain excellent product knowledge by attending trade events, trade nights, and familiarity trips.
• Share partner and customer feedback with managers to support continuous improvement in pricing, products, and services.
• Collaborate with colleagues to achieve team objectives and support shared workloads.
• Carry out any other reasonable duties as requested by management.

We’re Looking for Someone With:

• Strong ability to manage multiple tasks and prioritise effectively.
• Excellent written and verbal communication skills, with a professional telephone manner.
• Exceptional attention to detail and organisational skills.
• A collaborative, positive, and proactive “can do” attitude.
• Previous customer service experience; knowledge of the travel trade landscape is highly desirable.