TodayTix Group in London is seeking a thoughtful CX Support Specialist to join our team. You’ll be on the front lines across chat, phone, and email, delivering timely and brand-aligned assistance while acting as a feedback loop for our chatbot and product teams.
You’ll drive empathetic responses, identify bot gaps, and propose human-centered improvements. The role requires collaboration with the CX Support Manager and a flexible schedule that includes some weekend coverage.
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CX Support Specialist – AI-Driven, Multibrand (London) employer: TodayTix Group (TTG)
TodayTix Group is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. With a strong focus on employee growth, we offer comprehensive onboarding, regular performance reviews, and generous benefits including flexible working arrangements, professional development budgets, and complimentary tickets to live events. Located in London, our team is passionate about redefining the live entertainment experience, making it an exciting place for those who share our love for theatre and innovation.
