At a Glance
- Tasks: Support customers in using our Techtelligence platform and drive their success.
- Company: Join Today Digital, a dynamic B2B media and tech company.
- Benefits: Enjoy a 4-day work week, private healthcare, and wellness perks.
- Other info: Great opportunity for growth and learning in a fast-paced environment.
- Why this job: Make a real impact by helping clients maximise their investment in technology.
- Qualifications: Customer-focused mindset and strong relationship-building skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a commercially minded, proactive and customer‑focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value from a platform. You’ll work closely with our Commercial team to support product demos, help sell Techtelligence to new customers, onboard clients successfully, and manage ongoing relationships to drive usage, satisfaction and renewals. Techtelligence is designed to help technology vendors better understand their market, audiences, competitors and commercial opportunities. Your role will be to make sure customers understand the value of the platform, use it properly, and see clear reasons to continue and grow their investment.
Location: Manchester Office, Ancoats (fully on‑site)
Contract Type: Full‑time
Start Date: Immediate
Level: Graduate / Entry‑Level
4‑day Work Week: We’re a Mon‑Thu business!
Work Perks: Private healthcare, wellness program, rewards and discounts + more
What You’ll Be Doing:
- Sales Support & Product Demos: work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process and help remove barriers to purchase; support the creation of demo materials, follow‑up notes, product examples and customer‑facing resources; share feedback with the Commercial team on prospects’ needs and objections.
- Customer Onboarding: lead or support the onboarding process for new Techtelligence customers; help customers understand how to access, navigate and use the platform effectively; set clear expectations around product capabilities and success metrics; run onboarding calls, training sessions and platform walkthroughs; create simple guides, checklists and support materials; ensure new customers are properly set up, confident and ready to use the platform.
- Account Management & Customer Success: build strong relationships with Techtelligence customers and act as their day‑to‑day point of contact; understand each customer’s business goals, target market, campaign priorities and commercial objectives; proactively check in with customers to ensure they are using the platform and getting value; identify where customers may need extra support, training or guidance; show customers relevant features, insights and use cases; track customer usage, engagement and satisfaction to spot risks and opportunities early.
- Platform Support: respond to customer questions, issues and support requests in a timely and helpful way; help troubleshoot basic platform queries and, where needed, elevate technical issues; work with internal teams to ensure customer issues are understood, prioritised and resolved; keep customers updated on fixes, improvements or product changes; turn repeated customer questions into helpful FAQs, guides and support content.
- Renewals & Growth: manage the renewal process for Techtelligence customers; keep a clear view of renewal dates, customer health, usage levels and potential risks; work proactively throughout the customer relationship so renewals are earned, not chased at the last minute; prepare renewal conversations by showing customers the value they have received from the platform; identify opportunities to expand customer relationships through additional users, features, services or wider Today Digital solutions; work with the Commercial team on upsell, cross‑sell and account growth opportunities.
- Customer Insight & Feedback: capture feedback from customers about what they like, what they need, and where the platform could improve; share useful customer insight with the Product, Commercial and Marketing teams; help identify common use cases, customer success stories and proof points; support the creation of case studies, testimonials and customer examples; use customer conversations to help shape future product development, positioning and sales messaging.
- Reporting & Internal Communication: keep clear records of customer activity, onboarding status, usage, risks and renewal opportunities; share updates with the Commercial team on customer health, product feedback and account opportunities; support reporting around customer adoption, retention, renewals and platform engagement; help build simple internal processes that make Techtelligence easier to sell, onboard and support.
What We’re Looking For:
- A commercially minded account manager, customer success executive or sales support professional who enjoys working directly with customers.
- Confidence joining customer calls, presenting product information and explaining value clearly.
- Strong relationship‑building skills and the ability to manage multiple customer conversations at once.
- A proactive mindset, with the ability to spot risks, solve problems and keep customers engaged.
- Good organisation and attention to detail.
- An interest in technology, B2B media, data, sales intelligence, marketing or SaaS products.
- The ability to work closely with Commercial, Product, Marketing and Customer teams.
- A helpful, positive and professional communication style.
- Experience in account management, customer success, sales, onboarding or product support would be useful.
- Experience with tools such as HubSpot, Monday.com, CRM platforms, analytics tools or customer support systems would be helpful but is not essential.
What You’ll Learn:
- How to sell, onboard and manage customers for a growing B2B technology product.
- How to run product demos and explain platform value to different customer types.
- How to support customer adoption, usage and retention.
- How to manage renewals and identify commercial growth opportunities.
- How customer feedback can shape product development, marketing and sales strategy.
- How a media, data and technology business takes a product to market and grows recurring revenue.
Why Join Today Digital? Today Digital is a growing B2B media and technology business working with some of the world’s leading technology brands. This role gives you the chance to work closely with our Commercial team and customers, helping to grow an important product for the business. You’ll be joining Techtelligence at an exciting stage of its development, with the opportunity to help shape the customer experience, improve onboarding, support product adoption and play a direct role in driving renewals and growth. If you’re commercially driven, customer‑focused and excited by the idea of helping clients get real value from a growing technology platform, we’d love to hear from you.
Account Manager – Techtelligence in Manchester employer: Todaydigital
Today Digital is an exceptional employer, offering a vibrant work culture in the heart of Manchester's Ancoats. With a 4-day work week and comprehensive benefits including private healthcare and wellness programmes, we prioritise employee well-being and growth. Join us to be part of a dynamic team where your contributions directly impact our innovative Techtelligence product and where you can develop your skills in a supportive environment focused on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Techtelligence in Manchester
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We think you need these skills to ace Account Manager – Techtelligence in Manchester
Some tips for your application 🫡
Show Your Sales Savvy:When applying for an entry-level role in sales or business development, it’s important to highlight any relevant experience, even if it's from part-time jobs or internships. Showcase your ability to connect with people, understand their needs, and handle objections, as these skills are crucial for success in sales.
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How to prepare for a job interview at Todaydigital
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Get familiar with popular sales methodologies, like SPIN selling or the Challenger Sales Model. Having a good grasp of these will not only impress the interviewers at Todaydigital, but it’ll also show that you’re eager to learn and ready to jump into this entry-level role!
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