At a Glance
- Tasks: Support customers in using our Techtelligence platform and drive their success.
- Company: Join Today Digital, a dynamic B2B media and tech company.
- Benefits: Enjoy a 4-day work week, private healthcare, and wellness perks.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Make a real impact by helping clients maximise their platform experience.
- Qualifications: Customer-focused mindset and strong relationship-building skills required.
The predicted salary is between 42750 - 52250 £ per year.
We’re looking for a commercially minded, proactive and customer‑focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value from a platform. You’ll work closely with our Commercial team to support product demos, help sell Techtelligence to new customers, onboard clients successfully, and manage ongoing relationships to drive usage, satisfaction and renewals. Techtelligence is designed to help technology vendors better understand their market, audiences, competitors and commercial opportunities. Your role will be to make sure customers understand the value of the platform, use it properly, and see clear reasons to continue and grow their investment.
Location: Manchester Office, Ancoats (fully on‑site)
Contract Type: Full‑time
Start Date: Immediate
Level: Graduate / Entry‑Level
4‑day Work Week: We’re a Mon‑Thu business!
Work Perks: Private healthcare, wellness program, rewards and discounts + more
What You’ll Be Doing:
- Sales Support & Product Demos: work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process and help remove barriers to purchase; support the creation of demo materials, follow‑up notes, product examples and customer‑facing resources; share feedback with the Commercial team on prospects’ needs and objections.
- Customer Onboarding: lead or support the onboarding process for new Techtelligence customers; help customers understand how to access, navigate and use the platform effectively; set clear expectations around product capabilities and success metrics; run onboarding calls, training sessions and platform walkthroughs; create simple guides, checklists and support materials; ensure new customers are properly set up, confident and ready to use the platform.
- Account Management & Customer Success: build strong relationships with Techtelligence customers and act as their day‑to‑day point of contact; understand each customer’s business goals, target market, campaign priorities and commercial objectives; proactively check in with customers to ensure they are using the platform and getting value; identify where customers may need extra support, training or guidance; show customers relevant features, insights and use cases; track customer usage, engagement and satisfaction to spot risks and opportunities early.
- Platform Support: respond to customer questions, issues and support requests in a timely and helpful way; help troubleshoot basic platform queries and, where needed, elevate technical issues; work with internal teams to ensure customer issues are understood, prioritised and resolved; keep customers updated on fixes, improvements or product changes; turn repeated customer questions into helpful FAQs, guides and support content.
- Renewals & Growth: manage the renewal process for Techtelligence customers; keep a clear view of renewal dates, customer health, usage levels and potential risks; work proactively throughout the customer relationship so renewals are earned, not chased at the last minute; prepare renewal conversations by showing customers the value they have received from the platform; identify opportunities to expand customer relationships through additional users, features, services or wider Today Digital solutions; work with the Commercial team on upsell, cross‑sell and account growth opportunities.
- Customer Insight & Feedback: capture feedback from customers about what they like, what they need, and where the platform could improve; share useful customer insight with the Product, Commercial and Marketing teams; help identify common use cases, customer success stories and proof points; support the creation of case studies, testimonials and customer examples; use customer conversations to help shape future product development, positioning and sales messaging.
- Reporting & Internal Communication: keep clear records of customer activity, onboarding status, usage, risks and renewal opportunities; share updates with the Commercial team on customer health, product feedback and account opportunities; support reporting around customer adoption, retention, renewals and platform engagement; help build simple internal processes that make Techtelligence easier to sell, onboard and support.
What We’re Looking For:
- A commercially minded account manager, customer success executive or sales support professional who enjoys working directly with customers.
- Confidence joining customer calls, presenting product information and explaining value clearly.
- Strong relationship‑building skills and the ability to manage multiple customer conversations at once.
- A proactive mindset, with the ability to spot risks, solve problems and keep customers engaged.
- Good organisation and attention to detail.
- An interest in technology, B2B media, data, sales intelligence, marketing or SaaS products.
- The ability to work closely with Commercial, Product, Marketing and Customer teams.
- A helpful, positive and professional communication style.
- Experience in account management, customer success, sales, onboarding or product support would be useful.
- Experience with tools such as HubSpot, Monday.com, CRM platforms, analytics tools or customer support systems would be helpful but is not essential.
What You’ll Learn:
- How to sell, onboard and manage customers for a growing B2B technology product.
- How to run product demos and explain platform value to different customer types.
- How to support customer adoption, usage and retention.
- How to manage renewals and identify commercial growth opportunities.
- How customer feedback can shape product development, marketing and sales strategy.
- How a media, data and technology business takes a product to market and grows recurring revenue.
Why Join Today Digital? Today Digital is a growing B2B media and technology business working with some of the world’s leading technology brands. This role gives you the chance to work closely with our Commercial team and customers, helping to grow an important product for the business. You’ll be joining Techtelligence at an exciting stage of its development, with the opportunity to help shape the customer experience, improve onboarding, support product adoption and play a direct role in driving renewals and growth. If you’re commercially driven, customer‑focused and excited by the idea of helping clients get real value from a growing technology platform, we’d love to hear from you.
Account Manager – Techtelligence in Manchester employer: Todaydigital
Today Digital is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of Manchester's Ancoats. With a competitive remuneration package, a 4-day work week, and comprehensive benefits including private healthcare and wellness programmes, employees are empowered to thrive both personally and professionally. This role provides invaluable hands-on experience in product marketing, with ample opportunities for growth and learning alongside industry experts, making it an ideal environment for ambitious graduates eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Techtelligence in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager – Techtelligence at Todaydigital, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Todaydigital. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager – Techtelligence. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager – Techtelligence in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Todaydigital:When writing your cover letter, make sure to tailor your message specifically for Todaydigital. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Todaydigital
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Todaydigital that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Todaydigital that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Todaydigital’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
