Customer Growth Manager - London

TODAY is an exciting, funded start-up in the MobiTech sector. We are global, we are bold, we are driven, and we are looking for another creative mind to join #TeamToday. As we now accelerate our exciting journey and scale our global operations, we would like to strengthen our business development team and continue building on the great focus within our Mobility-as-a-Service (MaaS) vertical. This role is specific for our London operations but has the potential for experience in other global markets.

You will have the autonomy and responsibility to lead and execute a sales strategy pipeline, with support from our Leadership Team. We are looking for big energy, radical ideas, a passion for sustainable transport, and excellent examples on how you’ve supported other progressive technology and hardware organisations achieve their sales objectives. This role will be focused on increasing our e-moped subscription business in London in partnership with Uber Eats and other delivery-based businesses.

As the Customer Growth Manager, you’ll play a pivotal role in overseeing the success of our e-moped subscription business in London. Your mission will be to attract new ridership, retain current users, and drive revenue growth through innovative marketing and engagement strategies. You’ll be the face of Ride Today to our riders, ensuring an exceptional experience while building a strong sense of community and brand loyalty.

Responsibilities include:

• Develop and implement strategies to build and nurture a vibrant rider community.
• Organise events, promotions, and campaigns to foster rider engagement and loyalty.
• Actively gather feedback from riders to improve services and address concerns promptly.
• Design and execute creative marketing campaigns tailored to the London market.
• Collaborate with the marketing team to create content, ads, and social media strategies.
• Identify and build partnerships with local businesses, influencers, and organizations to expand reach.
• Drive initiatives to onboard new riders and ensure a seamless subscription experience.
• Analyse rider behaviour to develop programs that enhance retention and reduce churn.
• Monitor and report on key performance metrics to track growth and success.
• Identify opportunities to upsell additional services or features to current riders.
• Implement pricing and promotional strategies to maximize revenue.
• Work closely with operations and product teams to align offerings with rider needs.

Transferable skills and experience we are looking for:

• Proven experience in new customer management, marketing, or a similar role.
• Passion for urban mobility, sustainability, and technology.
• Excellent communication skills, both written and verbal. Bi-lingual in Urdu and/or Portuguese is an advantage.
• Ability to build relationships and connect with diverse communities.
• Data-driven mindset with a track record of achieving growth and retention targets.
• Creative thinker with the ability to execute and bring ideas to life.
• Familiarity with the London market and its unique mobility challenges is a plus.

To compensate you for your time and big idea’s we are offering:

• Basic salary up to £35,000 per year + success bonuses & upward mobility within organization
• Bilingual a plus
• Training and mentoring to help to be as successful as possible.
• A pool moped/bike (All electric, of course).
• Paid leave + you always get your birthday off.

We would ideally like our candidates to be London based as this role will require an office presence but also be able to travel outside of London on some occasions to hunt for new markets. Candidate will be required to provide evidence of your right to work in the UK and have a current full driving license.

At TODAY we are committed to diversity and inclusion. With that in mind we are keen to hear from underrepresented communities who want to break into the MobiTech sector. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

About us:

We deploy a platform that utilizes newly developed technologies and hardware to enhance and innovate across the mobility landscape. As a leading MobiTech operating company, Today is focused on Europe & North America. We are seizing the opportunity in the mobility industry as a provider covering the entire value chain of purpose-built Hardware and MaaS (Mobility as a Service) for our customers. We solve meaningful business challenges with a sustainability focus through technology, hardware, and operational expertise that can decrease the unnecessary use of single occupancy vehicles.

We are proven founders, operators, and builders. With our experience in the sector, we are passionate and know the industry dynamics. We pride ourselves on providing a great customer experience, providing our colleagues with a cool and exciting career, and revolutionising the MobiTech world as we know it.

Want to join our revolution? Apply now!

At Today, we pride ourselves on having a fun and inclusive environment. We are an Equal Opportunity Employer and comply with the laws in the countries and jurisdictions we operate. Please email you CV and a covering letter to: joinus@ridetoday.io

*The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Today and/or its affiliates. Offers of employment will only be made in writing by Today, or any of its subsidiaries or brands.

NO AGENCIES PLEASE.