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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a Brand Ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion are essential.
- Other info: Join a collaborative team that values creativity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI's, positively contributing to the overall performance through personal productivity.
Key Responsibilities
- Deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
- Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- Be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- Follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems: encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Sales Associate in Saffron Walden employer: Today Moss
Contact Detail:
Today Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Saffron Walden
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. This way, when you chat with potential employers, you can show off your passion and understanding of what makes Moss special.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Moss is present. Building relationships can give you insider info and might just land you an interview!
✨Tip Number 3
Practice your customer service skills! Since you'll be a Brand Ambassador, think about how you'd handle different customer scenarios. Role-playing with a friend can help you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Moss team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate in Saffron Walden
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and styling individuals for their special moments. Share any relevant experiences that highlight your dedication to providing an exceptional customer experience.
Tailor Your CV: Just like we tailor our clothing, make sure your CV is tailored to the Sales Associate role. Highlight your product knowledge and any previous experience in retail or customer service. This will help us see how you can contribute to our team and elevate the customer journey.
Be Authentic: We value authenticity, so be yourself in your application! Share your personal style and how it reflects the aesthetic of Moss. This will help us understand how you embody our brand values and connect with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moss family!
How to prepare for a job interview at Today Moss
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of the products and services offered by Moss. Familiarise yourself with the features and benefits of each service, from hiring outfits to custom-made pieces. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Emphasise Customer Experience
Moss values exceptional customer service, so be prepared to discuss how you would enhance the customer journey. Think of examples from your past experiences where you went above and beyond for a customer. Highlight your ability to listen actively and provide tailored advice, as this aligns perfectly with the role of a Brand Ambassador.
✨Showcase Your Personal Style
Since Moss reflects its aesthetic through personal style, dress in a way that embodies the brand's image. Choose an outfit that showcases your understanding of fashion while remaining professional. This will demonstrate your passion for the brand and your ability to connect with customers on a personal level.
✨Prepare for Behavioural Questions
Expect questions that assess your alignment with Moss's core values, such as teamwork, creativity, and agility. Prepare specific examples that illustrate how you've embodied these values in previous roles. This will help you stand out as a candidate who not only fits the job description but also resonates with the company's culture.
