At a Glance
- Tasks: Lead a team, deliver exceptional customer service, and drive store performance.
- Company: Join Moss, a fashion-forward brand with a vibrant culture.
- Benefits: Enjoy a 70% employee discount, bonuses, and great perks like gym memberships.
- Other info: Opportunities for personal growth and a supportive team environment.
- Why this job: Be a Brand Ambassador and make a real impact on customer experiences.
- Qualifications: Retail or customer service experience and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
You will be a true Brand Ambassador who will interact with a variety of customers, promote exceptional customer service, and support store performance.
Key Responsibilities
- Lead and empower colleagues, ensuring customers are at the heart of everything you do.
- Deliver an exceptional customer experience following the Moss Essential Steps of Service, actively listening and confidently offering bespoke advice.
- Achieve high productivity and motivate colleagues to maximize sales and service goals.
- Possess strong product knowledge for all services (Hire, Custom Made, Retail, Alterations, Ship from Store) and use this to tailor customer experience.
- Support management in training store colleagues, using business tools and resources.
- Utilize sales and customer data to inform interactions and enhance performance.
- Seek opportunities to improve store performance and customer experience based on feedback tools such as Feefo and Mystery Shops.
- Assist store management with stockroom and back‑area housekeeping, including receiving deliveries, stock handling, and cash control procedures.
- Follow the appointment process, ensuring customers are contacted prior to visits and records are updated accurately.
- Accountable for opening and closing the store in the absence of management.
- Balance cashier at the end of the day, ensuring correct procedures are followed.
What You’ll Need to Succeed
- Prior experience in retail, hospitality, or customer service.
- Excellent knowledge of fashion trends and industry standards.
- Familiarity with POS systems including cash tills, credit card processing, and inventory management.
- Knowledge of data analytics to leverage sales and performance insights.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self‑improvement, resilience, and efficient time management.
- Has outstanding communication abilities and emotional intelligence to inspire and foster relationships.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities.
Rewards & Benefits
- Employee discount: 70% discount across all stores.
- Team reward pay scheme: bonus up to 15% of gross monthly salary.
- Refer a friend: £500 bonus for successful manager referrals.
- Season ticket loan, cycle to work scheme, discounted gym membership.
- Life insurance, ongoing development, employee hub access.
- New Baby Gift celebrating key milestones.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Team Leader in Bristol employer: Today Moss
Moss is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those looking to thrive in the retail sector. With generous benefits such as a 70% employee discount, performance bonuses, and opportunities for continuous learning, team leaders are empowered to inspire their colleagues while delivering outstanding customer experiences. Located in a dynamic environment, Moss fosters a supportive atmosphere where every team member can grow and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Bristol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Today Moss, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Today Moss!
We think you need these skills to ace Team Leader in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Today Moss, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Today Moss and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Today Moss that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Today Moss
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
