At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Embrace a collaborative environment focused on creativity and growth.
- Why this job: Be a key player in shaping customer journeys and fostering a high-performance culture.
- Qualifications: Retail management experience and strong people skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.
Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies.
About You: Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- We recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Promoting physical health and fitness.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
Store Manager employer: Today Moss
Moss is an exceptional employer that prioritises employee growth and development, offering tailored career advancement opportunities from day one. With a vibrant work culture that values creativity and collaboration, employees enjoy generous benefits such as a 70% discount across all stores, a rewarding bonus scheme, and access to an online learning platform for skill enhancement. Located in a dynamic retail environment, Moss fosters a positive atmosphere where team members are empowered to deliver outstanding customer experiences while embracing the brand's core values.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Today Moss, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Today Moss!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Today Moss, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Today Moss and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Today Moss that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Today Moss
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
